Pharma Client Services Specialist
1 week ago
Cencora, a leading global pharmaceutical solutions organization, is centered on improving lives. Our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have diverse and exciting roles in Customer Service, Operations, IT, Finance, and HR. We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year.
Key Responsibilities
- Set up projects with clients by reviewing Depot Instructions and gathering necessary information, including products, contacts, technical instructions, and relevant details for Depot staff activities.
- Negotiate, assess, and collaborate with clients to provide optimal services for each project within the CSS portfolio, escalating out-of-scope requests and negotiating alternatives with other departments.
- Support the sales team by assessing and advising on clinical supply solutions services, maintaining communication with Global & Regional Ops Managers for task coordination between CS and Ops.
- Create study-specific instructions for internal CSS clients using standardized templates, organizing and making project-related information accessible to concerned parties.
- Train and instruct Depot Managers, Depot Pharmacists, QA Consultants, and other relevant associates on project-specific details, troubleshooting technical issues, and ensuring timely updates on project information.
Requirements
- University degree or studies in Pharmaceutical Sciences, Life Sciences, Business Administration, International Trading, or Logistics (preferred: Pharma Logistics).
- Excellent interpersonal, analytical, and presentation skills (written, verbal, and presentation).
- Proficiency in English (written and oral); knowledge of Portuguese, Spanish, or other languages is a plus.
- Ability to multi-task, handle multiple projects, work under pressure, and maintain close attention to detail.
- Ability to work collaboratively and independently with minimal supervision, and to train various levels of end users.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and knowledge of GxPs and international industry-related guidelines (WHO, ICH, FDA, EU, etc.).
About Cencora
We are a purpose-driven, multicultural team united in our responsibility to create healthier futures. Our office location in Quadrum is equipped with everything you need for a small break at work and fresh snacks at all times.
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