VP, Client Service Specialist

2 weeks ago


Bengaluru, Karnataka, India HSBC Full time

About HSBC

HSBC is a leading global banking and financial services organization with a presence in over 62 countries. Our Global Payment Solutions (GPS) business is a key part of our Commercial Banking division, providing innovative payment solutions to corporate clients worldwide.

Job Summary

We are seeking an experienced professional to join our GPS - Client Services team as a VP, Client Service Specialist. The successful candidate will be responsible for delivering top-quality service to our corporate clients, achieving revenue retention, and driving wallet growth.

Key Responsibilities

  • Manage client queries and be responsible for retaining the HSBC wallet.
  • Align with the global model and business objectives of GPS.
  • Work with the Client Service Team leader on all Client Service initiatives, including client communications, staff training and development, technology implementation, and client surveys.
  • Contribute to the achievement of strategic direction given by the Client Service Head for consistent delivery of top-quality and market-leading Client Service functions for regional/global clients.
  • Comply with all applicable laws, regulations, and Global Standards by the CS team.
  • Contribute towards achievement of local/ regional/ global targets of CS.
  • Support the Team Leader GPS Client Services and Country Head of Client Services in driving a culture of long-term, high-quality needs-based solutions for Clients, setting a market-leading standard for client service/experience.

Requirements

  • Essential
    • Bachelor's degree in business or a related field with work experience.
    • Excellent knowledge and experience in managing client under Transaction Banking.
    • Front-line customer handling experience preferred.
    • High commitment to service excellence and client relationship management.
    • Strong knowledge of back-end Operations process.
    • A passion for serving clients and managing clients.
    • Strong interpersonal, influencing, and communication skills.
    • Strong relationship-building skills.
    • Overall 3-5 years of experience in transaction banking.
  • Desirable
    • Experience of working in an International Global Banking environment.
    • Broad-based knowledge of HSBC Group companies.


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