VP, Client Service Specialist | Lead Client Services

3 weeks ago


Bengaluru, Karnataka, India HSBC Full time

Unlock New Opportunities with HSBC

Are you looking for a career that will take you to new heights? Join HSBC and experience the possibilities.

Global Payment Solutions: A World of Opportunities

Our team of 10,000 professionals, spanning over 62 countries, is dedicated to providing innovative payment solutions that help clients navigate the complexities of international transactions.

Key Responsibilities

As a Client Service Manager, you will be responsible for delivering top-notch service to our corporate clients, driving revenue growth, and ensuring seamless execution of transactions.

  • Manage client queries and retain the HSBC wallet by providing expert advice and guidance.
  • Align with the global model and business objectives to drive growth and efficiency.
  • Collaborate with the Client Service Team leader to implement client-centric initiatives, including training, technology implementation, and client surveys.
  • Contribute to the achievement of strategic direction given by the Client Service Head for consistent delivery of high-quality client services.
  • Ensure compliance with all applicable laws, regulations, and Global Standards.
  • Support the Team Leader in driving a culture of long-term, high-quality needs-based solutions for clients.

Requirements

We are seeking an experienced professional with a Bachelor's degree in business or a related field, excellent knowledge of transaction banking, and a strong passion for serving clients and managing relationships.

  • Essential experience includes 3-5 years in transaction banking, excellent customer handling skills, and a commitment to service excellence.
  • Desirable experience includes working in an international global banking environment and broad-based knowledge of HSBC Group companies.


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