Senior Manager, IT Client Service

4 weeks ago

Bengaluru, Karnataka, India NTT DATA Full time

Job Description

Make a lasting impact with NTT DATA
As a Senior Manager, IT Client Service, you will be responsible for the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. This role contributes to and executes on strategic direction, leading a team of service delivery experts who provide a partnership approach in managing the delivery of IT services to the business.

Your day at NTT DATA

The role works closely with relevant leadership teams to ensure the monitoring of operational performance and ensure business value is provided as part of Corporate IT services. You will maintain relationships within the Regional and Service Division to ensure services are delivered in line with partnership agreements and to continually drive adoption of our standardised processes and tools.

Key Responsibilities:

  • Lead and manage a team of Service Delivery experts to manage the delivery governance and continual service improvement of Corporate IT into regions and service divisions.
  • Maintain a holistic position across regions and service divisions to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
  • Ensure that the standard EICS governance model is implemented and adhered to across regions and service divisions.
  • Develop standardized frameworks, methodologies, tools, systems and reporting across regions and service divisions that is required to ensure successful governance the performance of Corporate IT Service Delivery.
  • Develop and maintain digital real time reporting capabilities to ensure deep analytical and insights on operations to drive improvements.
  • Work closely with delivery Operations and Service Management teams to ensure operational reports are delivered and analysed to provide feedback on trends, exceptions and insights
  • Drive optimisation and lower the cost of services through Digitalization, optimization, and centralization to meet the cost saving targets.
  • Drive and assist regions and service divisions to simplify, consolidate, modernize, and/or retire regional tier 2/3 platforms in line with Digital Blueprint.
  • Ensure information and communication is effectively flowing into regions, service divisions and end users from our parts of the Digital Office.
  • Act as a senior point of escalations for internal leadership teams, ensuring remediation and communication until resolution.
  • Establish excellent working relationships with internal business stakeholders.

Requirements:

  • Extended demonstrated experience gained within a similar position
  • Extended demonstrated experience in IT service delivery management for large multinational
  • Extended demonstrated experience leading and managing a team of service delivery specialists
  • Extended demonstrated continuous service improvement experience
  • Extended demonstrated client satisfaction experience is essential

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Senior Manager, IT Client Service

    4 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    About the RoleThe Senior Manager, IT Client Service will be responsible for the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. This role contributes to and executes on strategic direction, leading a team of service delivery experts who provide a partnership approach in managing the...

  • Senior Manager, IT Client Service

    4 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    About the RoleThe Senior Manager, IT Client Service will be responsible for the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. This role contributes to and executes on strategic direction, leading a team of service delivery experts who provide a partnership approach in managing the...

  • Senior Financial Services Manager

    1 day ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    OverviewCORPORATION SERVICE COMPANY is a leading provider of trust and corporate services.As a Senior Financial Services Manager, you will play a key role in our team, ensuring the smooth operation of our financial services.The estimated salary for this position is $120,000 per year, considering the location and industry standards.Job DescriptionKey...

  • Senior Manager, IT Client Service

    4 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Job OverviewMake a meaningful impact with NTT DATAAs a Senior Manager, IT Client Service, you will play a pivotal role in the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. This role contributes to and executes on strategic direction, leading a team of service delivery experts who provide...

  • Senior Client Services Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Epsilon Full time

    Job Title: Senior Client Services AnalystDescription:Epsilon is looking for a Senior Client Services Analyst to join our team. As a Senior Client Services Analyst, you will be responsible for facilitating affiliate marketing activities in collaboration with our Account teams.Proactively engage with Account management teams and assist with account...

  • Financial Services Manager

    3 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    Role and Responsibilities:As a Financial Services Manager at Corporation Service Company, you will collaborate with the team to work alongside junior and senior team members in relation to:Bookkeeping, drafting balance sheets, profit-and-loss accounts, and annual reports in accordance with UK GAAP or IFRS standards.Transaction monitoring (AML checks),...

  • Senior Client Service Analyst

    3 weeks ago

    Bengaluru, Karnataka, India MUFG Full time

    About the Role:Position Title: Senior Client Service Desk Corporate Title: Trade Finance Analyst Reporting to: Supervisor Location: MUFG, Bangalore Job Profile : Purpose of Role: The main objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process...

  • Senior Client Service Manager

    1 month ago

    Bengaluru, Karnataka, India HSBC Full time

    Unlock New Opportunities with HSBCAre you looking for a career that will take you to new heights? Do you want to be part of a team that offers unparalleled opportunities, support, and rewards? If so, join HSBC and experience the possibilities.Global Payment Solutions: A World of OpportunitiesOur Global Payment Solutions team is a dynamic and innovative group...

  • Kestone - Senior Client Services Manager

    2 weeks ago

    Bengaluru, Karnataka, India Kestone IMS Pvt Ltd Full time

    About the RoleWe are seeking a Senior Client Services Manager to join our team at Kestone IMS Pvt Ltd. The successful candidate will be responsible for managing an allocated account(s) smoothly on a day-to-day basis, driving revenue from the allocated set of account(s), and possessing a strong understanding of the client's business.Key...

  • Financial Services Specialist

    1 month ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    Job Title: Senior AssociateCorporation Service Company is seeking a highly skilled Senior Associate to join our team. The ideal candidate will have a strong background in accounting and financial services, with a focus on trust operations and compliance.Key Responsibilities:Collaborate with the team to provide high-quality trust and corporate services to...

  • Senior Manager, IT Client Service Asia Pacific

    3 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    About the RoleWe are seeking a highly experienced Senior Manager to lead our IT Client Service team in Asia Pacific. As a key member of our Digital Office, you will be responsible for the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions.Key ResponsibilitiesLead and manage a team of service...

  • Senior Client Manager

    1 month ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Job DescriptionDrive Business Growth with NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Senior Client Manager, you will play a key role in driving business growth and...

  • Client Services Manager

    1 month ago

    Bengaluru, Karnataka, India M Moser Associates Full time

    Junior Client Services ManagerWe are seeking a highly motivated and organized Junior Client Services Manager to join our team at M Moser Associates. As a key member of our client services team, you will play a vital role in building and maintaining strong relationships with our clients.Key Responsibilities:Client Relationship Management:Develop and maintain...

  • Senior Associate Managed Services Client Delivery Specialist

    4 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    About the RoleThe Senior Associate Managed Services Client Delivery Specialist is a key member of our managed services team, responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small...

  • Senior Enterprise Business Professional

    4 weeks ago

    Bengaluru, Karnataka, India Dev IT Service Full time

    Job Title: Senior Enterprise Business ProfessionalJob Summary:An experienced enterprise business professional is required to drive sales and contribute to the topline. The successful candidate will be responsible for understanding the business and owning the entire customer life cycle for assigned enterprise customers.Key Responsibilities:Responsible for...

  • Senior Financial Account Manager

    4 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    Job Title: Senior Financial Account ManagerLocation: BangaloreHours Worked: 45 hrs/weekThe Role of the Senior Financial Account Manager is to collaborate with the team and work alongside the (Junior and Senior) team members in relation to:Bookkeeping, drafting balance sheets, profit-and-loss accounts, and annual reports in accordance with Dutch GAAP or IFRS...

  • Senior Associate Managed Services Client Delivery Specialist

    1 month ago

    Bengaluru, Karnataka, India NTT Full time

    About the RoleNTT DATA is seeking a Senior Associate Managed Services Client Delivery Specialist to join our team. As a key member of our managed services team, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients.Key ResponsibilitiesEnsure client satisfaction by delivering services according to agreed...

  • Senior Financial Account Manager

    3 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    ROLE SUMMARY: We are seeking a highly skilled Senior Financial Account Manager to join our team at Corporation Service Company. The successful candidate will be responsible for providing expert financial management and accounting services to our clients, ensuring compliance with local and international regulations. KEY RESPONSIBILITIES: Review and prepare...

  • Client Services Manager

    2 weeks ago

    Bengaluru, Karnataka, India M Moser Associates Full time

    At M Moser Associates, we are seeking a Client Services Manager to play a crucial role in building and maintaining strong relationships with our clients. As a key member of our team, you will work closely with our design and construction teams to ensure that projects are delivered on time, within budget, and to the highest standards of quality. Key...

  • Financial Services Manager

    4 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    As a Financial Services Manager at Corporation Service Company, you will play a crucial role in collaborating with our team to provide exceptional trust and corporate services to our clients.Key responsibilities include:Preparing and reviewing financial statements, annual statutory financial reports, and monthly and quarterly financial reports for...