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Senior Associate Managed Services Client Delivery Specialist
1 month ago
NTT DATA is seeking a Senior Associate Managed Services Client Delivery Specialist to join our team. As a key member of our managed services team, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients.
Key Responsibilities- Ensure client satisfaction by delivering services according to agreed service definitions and Service Level Agreements (SLAs).
- Act as the primary point of contact for client inquiries, escalations, and feedback.
- Understand client business needs and objectives to tailor required services accordingly.
- Collaborate with technical teams to resolve client issues and incidents promptly.
- Monitor and assess client satisfaction regularly through feedback mechanisms.
- Take proactive measures to address client concerns and continuously improve service quality.
- Develop account plans and strategies to enhance client engagement and retention.
- Identify opportunities for upselling or cross-selling additional services.
- Manage the implementation of new services, upgrades, and projects for clients.
- Coordinate project timelines, resources, and deliverables to ensure successful outcomes.
- Ensure that service delivery aligns with contractual agreements and compliance requirements.
- Moderate level of demonstrated experience in a managed services and/or support services environment.
- Moderate level of demonstrated experience in managed services - service delivery and client management.
- Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
- Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
- Moderate level of demonstrated experience in monitoring contract performance.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
