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Technical Service Delivery Specialist

1 month ago

Bengaluru, Karnataka, India NEC Full time

Job Overview

We are seeking a highly skilled Technical Service Delivery Specialist to join our team at NEC. As a key member of our support team, you will be responsible for delivering exceptional technical services to our internal and external stakeholders.

About the Role

This is an exciting opportunity for a motivated individual to take on a challenging role that requires strong technical skills, excellent communication skills, and a customer-focused approach.

Key Responsibilities

  • Service Desk Management

You will be required to manage service desk operations, ensuring that all incoming calls, emails, and portal requests are logged and resolved in a timely manner.

Techincal Support

As a Technical Service Delivery Specialist, you will provide technical support to users via phone, email, and in-person, resolving hardware, software, and network-related issues.

M365 Application Support

You will assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other Office applications.

Incident Resolution

You will investigate and resolve incidents classified as M365 user accounts, groups, licenses, security policies, and compliance requirements, as well as application-related tickets.

User Communication

You will keep users informed of progress, especially after SLA breaches, and accurately document the cause of issues and troubleshooting steps before resolving calls or forwarding them to the next level of engineer.

Closure and Reporting

You will close resolved incidents, requests, and other calls in a timely manner, using closure codes, and contribute to team meetings.

Requirements and Qualifications

To be successful in this role, you will need:

  • Strong technical skills

In MS Windows and Ubuntu Linux (for desktop) technology.

Excellent communication skills

Able to communicate effectively with users at all levels.

Customer-focused approach

Patient and empathetic when dealing with user issues.

Benefits and Salary

The salary for this role is $70,000 - $80,000 per annum, depending on experience, and includes a range of benefits, including health insurance, retirement savings plan, and paid time off.