
Senior Team Coordinator
19 hours ago
Job Overview
Manage a team of staff and outsourced professionals to achieve business objectives.
Responsibilities:
- Lead contact centre inbound/outbound operations
- Vendor management and billing
- Cross selling, sales targets, service levels, escalation handling, complaint resolution
- Training, quality, and NPS management
- Email and chat teams support (optional)
Experience Requirements:
Minimum 5 years in contact centre management with experience in banking/NBFC processes
Qualifications:
- Graduate degree in any specialisation
- Post Graduate degree in any specialisation
Compensation Package:
Competitive salary range: ₹7.5 LPA
Additional Benefits:
- Professional development opportunities
- Team-oriented work environment
- Opportunities for career growth
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