Preventative Engagement Specialist
1 week ago
We are seeking a data-driven and creative marketer to take on one of our most critical challenges: preventing user churn and reactivating lapsed subscribers.
This role involves working with the data team to leverage predictive models and your own analysis to identify listeners showing signs of disengagement or a high risk of churning. The goal is to understand the root causes of dissatisfaction and form powerful, testable hypotheses for campaigns.
The ideal candidate will be able to develop and execute proactive, multi-channel campaigns triggered by at-risk behavior, with the aim of re-engaging users before they cancel their subscriptions.
Key Responsibilities:- At-Risk User Intervention (Churn Prevention):
- Identify Churn Signals: Analyze data and behavioral patterns to pinpoint listeners who are likely to churn.
- Design & Launch "Save" Campaigns: Develop targeted campaigns to re-engage at-risk users, leveraging data insights and qualitative research.
Benefits Include:
- A dynamic work environment that encourages innovation and creativity;
- A competitive compensation package that rewards performance and growth;
- A collaborative team atmosphere that fosters professional development and learning;
- Ongoing opportunities for skill-building and career advancement in a rapidly evolving industry.
What We Offer:
- A supportive and inclusive company culture that values diversity and inclusion;
- A comprehensive benefits package that promotes work-life balance and overall well-being;
- A commitment to ongoing learning and professional development through training and mentorship programs.
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