Technical Support Specialist

3 weeks ago

Pune, Maharashtra, India Xplor Full time

About Us

Xplor Technologies is a leading provider of SaaS solutions and embedded payments for businesses in fast-growing 'everyday life' verticals.

We're looking for a skilled L3 Support Engineer – .Net to join our Health & Fitness team. The ideal candidate will have experience with ASP.NET, HTML, CSS, JavaScript, and C#. They should also have strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.

The Role

This is a critical role that requires the ability to troubleshoot complex technical issues in production and provide timely support to resolve these issues. As a Level 3 Support Engineer, you will work closely with developers, quality assurance teams, and product management to address complex issues and drive product improvements.

Responsibilities:

  • Bug Identification and Reporting: You will attend to production issues and bugs on a priority basis, collaborating with developers to gain insights into problem scenarios and assist in fixing bugs.
  • Advanced Troubleshooting: You will develop expertise in the product or system you will be assigned to support.
  • Escalation Point: You will work closely with L1 and L2 teams, providing guidance and assistance in issue resolution and serving as an escalation point for complex technical problems during your shift hours.
  • Emergency Response: You will participate in on-call rotations to provide 24/7 support for critical incidents and emergencies.
  • Customer Communication: You will interact directly with stakeholders, customers, or clients to understand their technical issues, provide updates on resolution progress, and ensure customer satisfaction.
  • Cross-functional Collaboration: You will collaborate with various teams, including development, quality assurance, and product management, to address complex issues and drive product improvements.
  • Performance Optimisation: You will actively look for system performance issues by identifying bottlenecks during log monitoring and working with Dev team as required on tuning configurations and implementing performance-enhancing measures.

Requirements:

  • Experience: 2+ years of ASP.NET, HTML, CSS, JavaScript, and Vue.JS
  • Experience using C# & MVC patterns: 2+ years
  • SQL Server Experience: 2+ years
  • Secure, RESTful APIs Development Experience: 2+ years
  • Degree Requirements: Bachelor's degree in computer science, information systems, computer engineering, systems analysis, or a related discipline
  • Agile Software Development Life-Cycles Knowledge: Working knowledge of agile software development life-cycles

Additional Information:

Xplor Technologies is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Our salary range for this position is $120,000-$150,000 per annum, depending on qualifications and experience.

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