HR Operations Manager

Global HR Operations Lead

This position oversees various aspects of HR operations, ensuring seamless execution and high-quality results. The ideal candidate will possess exceptional leadership skills, strong analytical abilities, and a keen eye for detail.

• Team Leadership: Manage a team of HR Operations Associates, guiding them in their tasks and promoting a culture of excellence.
• Case Management: Act as a case manager, assigning cases to team members and overseeing queues to guarantee timely and accurate resolution of inquiries within defined SLAs and quality standards.
• Escalation Point: Serve as an escalation point for complex or sensitive HR queries, coordinating with Centers of Excellence (COEs) and regional HR teams for appropriate resolution.
• Process Improvement: Collaborate with regional HR teams and COEs to continuously improve processes and employee experience, ensuring alignment with global standards.
• Workload Management: Monitor workload distribution and optimize resource allocation across shifts and regions, maximizing productivity and efficiency.
• Operational Efficiency: Review and analyze team operational efficiency and productivity metrics, identifying areas for improvement and implementing strategies to enhance performance.
• Training and Development: Support training, knowledge sharing, and upskilling of team members on HR policies, tools, and systems, fostering a culture of continuous learning.
• Continuous Improvement: Contribute to continuous improvement projects, focusing on process standardization, efficiency, and scalability, and work with Excel to identify trends and implement improvements to service delivery.
• SOPs and Compliance: Guide the team in maintaining high-quality operational statistics and keep SOPs and relevant content updated, ensuring compliance with internal policies and local labor laws.
• Customer Support: Act as the primary contact for employees and managers across all regions, addressing a wide range of HR-related queries with accuracy, empathy, and professionalism.
• Problem-Solving: Use case management tools to provide support, research, and problem resolution, exercising judgment within defined procedures and practices to determine appropriate action.
• Reporting and Support: Provide reporting support and deliver operational support for region-specific or locally required HR activities, ensuring timely and accurate resolution of HR requests.
• Compliance and Updates:
• Stay updated on global and regional HR compliance requirements, supporting global HR initiatives and process improvement projects focused on scalability and user experience.

• Leadership Skills: Proven leadership skills, with the ability to guide a team towards achieving shared goals.
• Analytical Abilities: Strong analytical abilities, with the capacity to review and analyze data, identifying trends and areas for improvement.
• Communication Skills: Excellent communication skills, with the ability to articulate ideas clearly and effectively.
• Time Management: Strong time management skills, with the ability to prioritize tasks and manage workload effectively.
• Adaptability: Ability to adapt to changing circumstances, prioritizing flexibility and agility in a fast-paced environment.

• Competitive Salary: A competitive salary package that recognizes individual contributions and achievements.
• Ongoing Training: Ongoing training and development opportunities, designed to enhance skills and knowledge, and support career growth.
• Flexible Work Arrangements: Flexible work arrangements, allowing individuals to balance work and personal responsibilities, and maintain a healthy work-life balance.