
EU HR Operations Manager
1 day ago
Job Summary
- We are seeking an experienced HR professional to manage the end-to-end employee life cycle, ensuring alignment with local and regional HR policies and procedures.
- The successful candidate will handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines.
- A strong understanding and execution of HR processes and standard operating procedures (SOPs) is essential for this role.
- The incumbent will respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution.
- Preparation and delivery of standard HR correspondence for both internal stakeholders and external parties is also required.
- Collaboration with employees, line managers, and HR business partners is necessary to support HR operations across the EU region.
- Working closely with the wider HR community, including Centers of Excellence (COEs), is crucial for cohesive and consistent service delivery.
- This role requires proactive identification of opportunities to improve processes and contribution to continuous improvement initiatives within HR Shared Services.
- The selected candidate will support the HR Shared Services team on ad-hoc projects and initiatives as required.
Requirements
- Prior experience in a HR Shared Services function supporting European Union is highly desirable.
- Candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion will be given preference.
- Good IT skills, particularly MS Word, Excel, Outlook, are necessary for this role.
- Fluent English with excellent verbal and written communication skills is essential.
- A strong administrative ability to manage a complex and varied workload is required.
- Previous experience in a front-facing customer service role and/or project experience is desirable.
- The selected candidate should be flexible to work in multiple shifts.
- A strong interpersonal skillset, able to build effective relationships with internal and external stakeholders at all levels, is necessary.
- A confident, diplomatic, and professional attitude is expected.
- A Graduate or Postgraduate with 3 - 5 years of experience in HR shared services or similar environment is preferred.
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