Manager - HR Operations Manager

4 weeks ago

Pune, Maharashtra, India Zensar Technologies Full time

Manager - HR Operations Manager

We are hiring for a HR Operations Manager (Shared services) who has worked on North America Shared Services.

He will be responsible for delivering high-quality support services across North America, including the United States, Canada, Mexico, and Colombia.

This role involves executing day-to-day shared services activities, ensuring compliance with regional regulations, and maintaining strong relationships with internal stakeholders.

The incumbent will contribute to process improvements, service excellence, and operational efficiency across HR, finance, procurement, and other back-office functions.

Key Delivery:

- Execute shared services tasks accurately and within defined timelines.

- Support HR, finance, procurement, and other back-office functions as per business requirements.

Compliance & Quality Assurance:

- Ensure all activities comply with relevant regional laws, internal policies, and audit standards.

- Maintain documentation and records in accordance with compliance and data privacy guidelines.

Stakeholder Management:

- Collaborate with internal stakeholders across North America to understand service needs and resolve queries.

- Provide timely updates and maintain a customer-focused approach in all interactions.

Process Support & Improvement:

- Identify opportunities for process enhancements and contribute to automation initiatives.

- Participate in continuous improvement projects and share feedback for service optimization.

Reporting & Documentation:

- Maintain accurate records of transactions and service requests.

- Assist in preparing reports and dashboards for performance tracking and compliance audits.

Team Collaboration:

- Work closely with team members and leadership to ensure smooth operations.

- Participate in team meetings, training sessions, and knowledge-sharing & Skills:

- Bachelors degree in Business Administration, HR, Finance, or a related field.

- MBA preferred.

- 4+ years of experience in shared services or a similar operational role.

- Basic understanding of compliance requirements in North American markets.

- Strong communication and interpersonal skills for effective stakeholder engagement.

- Attention to detail, problem-solving ability, and a proactive mindset.

- Familiarity with shared services tools and systems is a plus

(ref:iimjobs.com)

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