Customer Service Team Lead Expert

1 day ago

Meerut, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 18,00,000 - ₹ 25,00,000
Customer Service Team Lead

Key to success in this role is the ability to drive customer satisfaction through effective leadership of a high-performing team.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong interpersonal skills. Strong problem-solving skills and the ability to make decisions under pressure are also essential for success in this position.

A minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role, is required. Experience with customer support software and tools is also necessary.

This role requires the ability to work in a fast-paced environment and manage multiple tasks and priorities. Analyzing data and making data-driven decisions are critical components of this position.

  • Manage and lead a team of customer support representatives.
  • Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
  • Analyze customer feedback and identify areas for improvement in the customer support process.
  • Identify opportunities to improve customer experience and work with the team to implement solutions.
  • Motivate and encourage the team to achieve their targets and goals.
  • Ensure that the team is up to date with the latest product and service information.

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