Healthcare Process Team Lead

20 hours ago


Meerut, Uttar Pradesh, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 80,00,000

Healthcare Process Team Lead

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We are seeking an accomplished professional to fill the role of Healthcare Process Team Lead.

The ideal candidate will have a proven track record of leading teams in healthcare or insurance, with expertise in operations matrices like Attrition, Shrinkage, CSAT, NPS, and SLA.

Key qualifications for this position include:

  • Supervising team members and monitoring work attendance in accordance with organizational policy and legal requirements
  • Coaching team members to ensure consistent high-performance delivery
  • Identifying and addressing performance-related issues, developing action plans for improvement
  • Ensuring customer service meets contractual KPIs and financial expectations
  • Communicating expectations and providing timely updates to employees
  • Conducting regular team meetings to facilitate effective communication
  • Staying current on internal processes, policies, and procedures

Requirements for success in this role include:

  • Minimum 1 year of experience as a Team Leader in an international BPO
  • Strong analytical skills and ability to interpret data
  • Excellent communication and coaching skills
  • Ability to lead team members and manage multiple priorities

As a key member of our team, you will be responsible for driving process improvements and ensuring seamless day-to-day operations. We offer a dynamic work environment with opportunities for growth and development.



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