Customer Growth Specialist

3 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,60,000

About this role:

As a dedicated Customer Success Advocate, you will play a vital role in improving customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.

Key Responsibilities:


• Monitor and analyze KPIs: Track key performance indicators to drive customer success strategies and ensure satisfaction.

• Customer health monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn and identify opportunities for expansion.

• Business reviews & check-ins: Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, and align our solutions with their goals.

• Proactive customer engagement: Drive proactive customer engagement by ensuring timely responses to requests and managing project timelines.

• Continuous improvement: Identify trends from sentiment analytics and engagement data to suggest product improvements or personalized customer strategies.

• Cross-functional collaboration: Work closely with Product, Support, and Sales teams to align customer feedback and performance data with ongoing product development.

• Customer education & empowerment: Deliver regular training and resources to customers based on their needs and product usage data.

• Escalation & issue resolution: Identify and address customer issues in a timely manner, working with relevant teams to resolve critical customer concerns.

• Customer retention & growth: Focus on driving customer retention, satisfaction, and growth by fostering strong relationships and identifying opportunities for upsell or cross-sell.

• Reporting & documentation: Maintain accurate records of customer interactions and performance metrics in the CRM system.

Required Qualifications:


• Experience: 1-3 years of experience in Customer Success, Account Management, or related customer-facing roles.

• Data-driven: Strong ability to analyze and interpret customer data, including sentiment analytics, engagement scores, and service metrics.

• Customer-centric: Proven ability to build lasting relationships with customers and understand their business needs.

• Problem-solving: Strong problem-solving and critical thinking skills, with a proactive approach to identifying potential risks.

• Communication skills: Excellent verbal and written communication skills to present complex information clearly.

• Organizational skills: Exceptional time management and organizational skills to handle multiple accounts and priorities simultaneously.

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