Senior Customer Growth Specialist

2 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerRetention Full time ₹ 12,00,000 - ₹ 18,00,000

About our company

We're a leading natural beauty and wellness brand with global certifications. We expand rapidly across eCommerce, Quick Commerce, Retail, and Global markets.

We seek an Assistant Manager to strengthen relationships with our loyal customers. This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.

Key Responsibilities:
  • Design and execute customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
  • Increase Repeat Purchase Rate, AOV, and CLV through targeted CRM strategies.
  • Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts.
  • Own CRM campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization.
  • Collaborate with performance marketing and creative teams to craft high-converting retention campaigns.
  • Ensure consistent brand voice, empathy, and care in all CRM communications.
  • Strengthen our Loyalty Program – driving sign-ups, redemptions, and customer delight.
  • Develop VIP & Subscriber Programs to improve LTV.
  • Partner with CX teams to ensure issue resolution translates into retention opportunities.
  • Track key retention metrics: Repeat Rate, Churn %, LTV, CAC:CLV ratio, ROAS on retention.
  • Run A/B tests to optimize messaging, cadence, and offers.
  • Build weekly dashboards and insights for leadership.
  • Manage CRM/automation tools like Klaviyo, WebEngage, MoEngage, Clevertap, Shopify CRM integrations.
  • Drive data hygiene, personalization logic, and automation workflows.
  • Explore AI-driven segmentation and predictive churn tools.
Desired Skills & Experience:
  1. 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
  2. Strong knowledge of CRM tools, automation, and analytics platforms. Webengage, Moengage
  3. Analytical mindset – comfort with data, cohort analysis, and A/B testing.
  4. Creative thinker with ability to personalize content and storytelling.
  5. Strong understanding of customer empathy and solution-driven communication.
  6. Exposure to eCommerce/beauty/wellness industry preferred.

Growth path into CRM & Retention leadership roles available.

  • Customer Outreach Specialist

    17 hours ago

    Allahabad, Uttar Pradesh, India beBeeCommunication Full time ₹ 3,60,000 - ₹ 4,20,000

    Customer Outreach SpecialistJob Summary:We are seeking a skilled customer outreach specialist to deliver exceptional service to our customers. As a customer outreach specialist, you will be responsible for engaging with existing or potential customers, responding to their queries and concerns, providing information or solutions, building and maintaining...

  • Business Growth Specialist

    3 days ago

    Allahabad, Uttar Pradesh, India beBeeGrowth Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Business Growth SpecialistWe are seeking an experienced Business Growth Specialist to join our team. As a key member of our organization, you will be responsible for identifying opportunities and forging strategic partnerships to drive business growth.

  • Customer Service Specialist

    3 days ago

    Allahabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 7,50,000 - ₹ 10,95,000

    Job Title: Customer Service SpecialistAre you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and the ability to handle high-pressure situations?We are seeking experienced and energetic customer service specialists to support our US-based clients.Key Responsibilities:Handle inbound and outbound...

  • Digital Growth Strategist

    10 hours ago

    Allahabad, Uttar Pradesh, India beBeeGrowth Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Digital Growth Specialist RoleWe are seeking a seasoned Digital Growth Specialist to join our team and drive business growth through digital channels.This role involves crafting and executing strategies for new customer acquisition, increasing customer value through cross-selling, win-backs, and transaction intensity.Develop initiatives to increase traffic...

  • Senior Technical Expert

    3 days ago

    Allahabad, Uttar Pradesh, India beBeeExpertise Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Role: Senior SpecialistAbout the RoleWe are looking for a seasoned expert to join our team. As a Senior Specialist, you will play a pivotal role in delivering exceptional technical and functional proficiency.Your primary responsibility will be to leverage your extensive experience and knowledge of Enovia systems framework to drive business growth.You...

  • Business Growth Specialist

    2 days ago

    Allahabad, Uttar Pradesh, India beBeeGrowth Full time ₹ 3,60,000 - ₹ 7,20,000

    Job Title: Business Growth SpecialistWe are seeking a talented Business Growth Specialist to join our team. As a key member of our sales and marketing team, you will play a vital role in driving business growth through lead generation, strategic partnerships, and targeted campaigns.Responsibilities:Develop and execute plans to generate new business leads and...

  • Community Growth Specialist

    4 days ago

    Allahabad, Uttar Pradesh, India beBeeGrowth Full time ₹ 6,00,000 - ₹ 10,00,000

    Community Growth Specialist">At our organization, we're building a platform for creators and community owners to generate revenue through intelligent link sharing. We're looking for individuals who can reach out to community admins and onboard them to our platform.">This is a remote, commission-based position. As a Community Growth Specialist, your...

  • Senior Automation Specialist

    3 days ago

    Allahabad, Uttar Pradesh, India beBeeAutomation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Senior Automation SpecialistWe are seeking an experienced automation specialist to join our team.About the Role:This is a senior-level position that requires a strong background in software testing and automation.The ideal candidate will have a bachelor's degree in computer science or a related field, as well as 8+ years of experience in test...

  • Category Growth Leader

    5 days ago

    Allahabad, Uttar Pradesh, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 20,00,000

    Job OverviewWe are seeking a skilled professional to lead the growth and development of our categories, focusing on customer satisfaction and loyalty.About the RoleKey Responsibilities:Create and implement data-driven strategies to enhance customer experience and retention.Collaborate with senior stakeholders to drive business expansion and revenue...

  • Sales Growth Manager

    2 days ago

    Allahabad, Uttar Pradesh, India beBeeDevelopment Full time ₹ 6,00,000 - ₹ 10,00,000

    Business Sales Development RoleWe are seeking a highly motivated and experienced sales professional to join our team as a Business Sales Development Specialist. This role will be responsible for leading and motivating a team of insurance sales agents to achieve sales targets.Key Responsibilities:Formulate and carry out strategic sales plans to meet...