Ethnic Wear Customer Experience Manager

4 weeks ago


Delhi, Delhi, India Mulmul Full time

About Mulmul

Mulmul is a family-owned Indian label based in New Delhi, with a passion for spreading happiness through quality ethnic wear. As we strive to make ethnic wear mainstream for everyday wear, our goal is to deliver timeless styles and exceptional craftsmanship.

Role Overview

We are seeking an experienced Cross-Cultural Customer Service Lead to join our team in New Delhi. This full-time on-site role involves overseeing customer support and ensuring customer satisfaction on a day-to-day basis.

Responsibilities

  • Customer Support Management: Develop and implement effective strategies to enhance overall customer experience
  • Customer Satisfaction: Foster strong relationships with customers through prompt issue resolution and proactive communication
  • Leadership Skills: Lead and mentor a team of customer service professionals to ensure seamless delivery of services

Requirements

  • Customer Service Expertise: Proven track record in delivering exceptional customer service in a cross-cultural environment
  • Communication Skills: Excellent written and verbal communication skills, with the ability to adapt to diverse language preferences
  • Problem-Solving Abilities: Effective problem-solving skills, with the ability to analyze complex issues and provide tailored solutions
  • Team Leadership: Ability to lead and motivate a team, with a focus on collaboration and teamwork

What We Offer

As an employee at Mulmul, you can expect a competitive salary range of ₹600,000 - ₹900,000 per annum, depending on your qualifications and experience. Our comprehensive benefits package includes opportunities for growth and professional development, as well as a supportive work environment that values diversity and inclusion.



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