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Customer Experience Manager

2 weeks ago


Delhi, Delhi, India SmartQ Full time

About SmartQ:

We specialize in transforming corporate cafeterias into vibrant spaces where employees can connect, inspire and share joy. At the core of our mission is a deep understanding of client needs, coupled with innovative solutions that are both scalable and sustainable.

In less than a decade, we have made significant strides in streamlining cafeteria operations across the globe through our cutting-edge technology. Our global presence in 17 countries is built on four key pillars – great people, great food, great experience and greater good. These pillars guide our work culture, which emphasizes humility and hard work.

To know more about our company culture, please visit our LinkedIn page. You will be part of our growth story -

Ambitious Role Awaits

As a Customer Experience Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. Additionally, you will coordinate tasks related to food production planning, engineering, and front-of-house services. Ensure all activities comply with Health & Safety and Food Safety regulations.

You will facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Focus on enhancing the overall customer experience through effective management and service delivery.

If you possess these skills and wish to make an impact in the world of food and technology, this role might interest you.

Main Responsibilities:

  • Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
  • Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
  • Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
  • Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
  • Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
  • Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
  • Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
  • Manage vendor rotations and plan the operations for the assigned clients.
  • The candidate will be required to work six days a week.
  • SmartQ will provide travel reimbursements as per travel policy.

Qualifications:

  • Proven experience in the food industry.
  • Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
  • The ability to handle pressure and meet deadlines.
  • Flexible and willing to take on any tasks to support team efforts.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Sound knowledge and experience of working with food, technology, and people management.
  • Result-oriented and accountable.
  • Proven experience in managing successful teams in a similar environment.
  • Basic Food Hygiene certificate and knowledge of HSEQ standards.
  • Excellent financial and application acumen.
  • Self-motivated, agile, and able to adapt to a changing environment.
  • Overall 3+ years of experience.
  • Graduate/Diploma in Hotel Management discipline.
  • Knowledge of the local language is mandatory.
  • The candidate will be required to work for 6 days a week.
  • SmartQ will provide travel reimbursements as per travel policy.

Welcome Message from CEO:

We're not just in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We believe in turning ordinary corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.