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Product Support Professional

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Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 16,00,000
Job Opportunity: Product Support Specialist

This role offers a chance to work closely with senior stakeholders, collaborating across divisions to develop and support an enterprise toolset.

  • Main Responsibilities:
  • Support customer requests on our ticketing platform, focusing on maximum satisfaction through efficient issue resolution.
  • Liaise with end customers to promote tool adoption and knowledge sharing within the team.
  • Collaborate with Business and Development teams to create high-value products by providing feedback and insights.
  • Evaluate and escalate issues as necessary, ensuring seamless issue tracking.
  • Stay up-to-date on industry best practices for support and customer experience.

Essential Qualifications:

  • Bachelor's degree in Business, Technology, Engineering, or related field.
  • Experience with web-based application development and proven willingness to learn.
  • Excellent written and verbal communication skills, with the ability to multitask and analyze data using Excel and BI tools.