Application Production Support Leader

5 hours ago


Gurgaon, Haryana, India beBeeLeadership Full time
About The Role

We are seeking a seasoned professional to lead our application production support team. As the Production Support Lead, you will be responsible for overseeing and managing the production support for our customer applications.

This role requires strong leadership skills, hands-on experience in application-level debugging, incident management, and expertise in troubleshooting and issue resolution.

Key Responsibilities:
  • Provide 24x7 support for customer applications, ensuring high availability and performance.
  • Monitor application performance and system health, using appropriate tools and techniques.
  • Handle production incidents, including troubleshooting, root cause analysis (RCA), and resolution.
  • Act as the primary point of contact for all production support issues related to customer applications.
  • Prioritize and manage incidents based on severity and business impact.
  • Coordinate with development teams for issue resolution and deploy fixes as required.
  • Conduct detailed application-level debugging to identify and resolve issues.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 6-9 years of hands-on experience in application production support.
  • Proven experience in application-level debugging and incident management.
  • Strong background in handling critical issues and managing multiple issues simultaneously.
  • Capital Markets domain experience is a must.
  • Role aim is to respond to support requests by email, chat, or call.
  • Understanding and follow service management and change management processes.
Benefits:
  • 18 paid holidays throughout the year
  • Generous parental leave and new parent transition program
  • Flexible work arrangements
  • Employee Assistance Programs to help you in wellness and well-being


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