Application Support Engineer

2 weeks ago

Gurgaon, Haryana, India Edge Executive Search Full time
Job Description

We are seeking an Application Support Engineer to provide L2 technical support for our suite of OTC Derivative and FX products. This role requires strong problem-solving and investigative skills to resolve issues and will involve collaboration with various teams and direct interaction with clients.

Roles and Responsibilities

- Provide L2 technical support to internal and external customers for OTC Derivative products and FX post-trade confirmation processing.
- Apply strong technical skills, business knowledge, investigative techniques, and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
- Liaise with other team members, Product, Development, and infrastructure teams for 3rd line escalation.
- Provide technical advisory to Product, business, and clients for solution delivery.
- Work directly with clients to understand and resolve issues and liaise with delivery teams for new platform releases.
- Handle escalations, identify, and communicate technical resolutions in English.
- Be flexible regarding hours, including weekends and public holidays.

Skills Required

- University graduate or equivalent with a background in computer science.
- Ability to read and trace Java, C++, and/or scripting languages.
- Understanding of PAAS and implementation with OpenShift.
- Experience or high motivation to pick up cloud implementation on AWS.
- Experience in handling client issues and expectation management.
- Experience in Application Support, software development, and deployment (SDLC).
- Good Unix skills, including scripting experience.
- Experience with XML and XSLT.
- Experience with databases including SQL scripting, preferably Oracle.
- Good understanding of messaging platforms and protocols like FIX and IBM MQ.
- Understanding of networking principles and basic troubleshooting.
- Experience in encrypted connectivity channels utilizing SSL and TLS.
- Experience of working in the Finance Industry.
- Knowledge of Financial OTC Derivative and FX products.
- Good understanding of Application Support processes.
- Awareness of Derivatives products and post-trade processing is desirable.
- Knowledge of financial protocols like FIX, FPmL, and TOF.
- Ability to understand Application architecture and effectively navigate to problem areas.
- Ability to apply analytic methodology, such as trending and distribution, to get insight from application data for troubleshooting.

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