Associate II Application Support Engineer

Associate II Application Support EngineerAbout the Role:pany overview
Osttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to amunity of 10k+ clients. Ourpany brings together people, processes, and networks to solve the markets' most challenging problems. Innovating, integrating, and optimising the post-trade workflow - we are positively shaping the way themunity works forever.
Department overview:
Application support team is a global team that provides technical functionality to ensure FX application remain up and running.
Position summary
This position primarily focuses on answering client support tickets escalated by our global client facing level 1 support teams; working closely with Dev, QA, Infra and OPS teams to investigate and troubleshootplex client support cases. In addition to the usual responsibilities of a client services Analyst, the senior analyst will also help to direct and manage the daily operations in support of the client service Team lead. This could include assigning work, serving as an escalation point for problem solving, and serving as a subject matter expert for overall operational support. This position requires software support experience and familiarity of the finance market is preferred.
Duties & accountabilities Respond to client escalations which were initially investigated by the L1 team via SalesForce and Jira, investigate, troubleshoot, and provide a resolution within a timely manner. Use SQL queries, UI access and logs tools to assist with your investigation. Serve as both an escalation point and a subject-matter expert in the Traiana & Mserv applications. Answer L1 teams with questions regarding their escalations and General Osttra products functionality. Effectivelymunicate and constantly follow up with the different teams: RnD, QA, OPS, Product and Infra regarding the escalated tickets. Provide quarterly based training sessions to global the L1 team. Assist in establishing, improving, and documenting and enforcing work processes and procedures. Assist NOC, connectivity and operations teams with client's issues requiring specific business knowledge. Constantly liaise with the relevant stake holders (dev, infra, ops) to enhance the team's knowledge and learn new tools and technologies. Businesspetencies Strong analytical skills and ability to collate and interpret data from various sources Ability to liaise with various internal groups (Product / Project Management, Development, Quality Assurance, IT) Ability to learn and absorb quickly proprietaryplex systems and applications, both on the functional and on the UI level. Naturalmunication skills, ability to manage conflicts and relay a coherent message which will resonate to the client. Work experience in an application support role - a must. Knowledge/experience in financial industry - preferred. Process driven and results oriented. Team focused and collaborative. Ability to operate effectively in stressful situations. Proven ability to handle multiple tasks, organize and coordinate activities effectively inplex situations with great attention to detail. Ability to work flexible hours / shifts. Education and experience Experience supporting web based financial applications including trade posting, reporting, and exception handling / troubleshooting - preferred Hands on technical experience utilizing database tools, using SQL to perform queries and analysis. Familiarity with TCP/IP, FTP, certificates, SMTP, AD, Proxy and MQ - big advantage. Experience working with and supporting multi-tier applications including Java, WebLogic and Oracle. Experience working in Windows, (Unix, and Linux environments - advantage). This role includes participation in a shift rota including 24x7 support and on call requirements as outlined above Optional Experience Have experience of working in the Finance Industry. Knowledge of the Financial OTC Derivative products (FX is a plus). Awareness of Derivatives products and Trade Processing. Personalpetencies Well-developed analytical skills Experience with Volante tools Database/DBA/Architect background Knowledge of scripting languages Software engineering background Troubleshooting Proven problem-solving skills Fluency in English is required Hands on technical experience utilizing database tools, basic SQL knowledge. Goodmunicator both written and verbally. Successfullymunicate handover of issues between global regions. Teamwork Must be able to work in a team environment. Must be able to work under own initiative. Be flexible regarding hours including early morning coverage. About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through thebination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, ourbined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at osttra .

What's In It For You?

Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future throughpetitive pay, retirement planning, a continuing education program with apany-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: //spgbenefits/benefit-summaries

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an amodation during the application process due to a disability, please send an email to: EEOpliance@spglobal and your request will be forwarded to the appropriate person.

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20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID: 318633
Posted On: 2025-08-18
Location: Gurgaon, Haryana, India
Job ID 318633

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