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Application Support Lead

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Gurgaon, Haryana, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role Overview

The Application Administrator is responsible for the installation, configuration, monitoring, and maintenance of enterprise applications. The role ensures applications are secure, reliable, and performing optimally, while supporting business users and development teams with issue resolution and system improvements.

Key Responsibilities

Application Management

  • Install, configure, and maintain enterprise applications (custom and off-the-shelf).
  • Ensure application availability, performance, and security in production and non-production environments.
  • Apply patches, upgrades, and hotfixes as required.

Monitoring & Support

  • Monitor application logs, performance metrics, and availability dashboards.
  • Troubleshoot incidents, resolve user issues, and escalate to L2/L3/vendor teams as needed.
  • Provide support during releases, migrations, and deployments.

Security & Compliance

  • Apply security best practices (access controls, encryption, SSL certificates, vulnerability patches).
  • Maintain compliance with organizational and regulatory standards.
  • Conduct regular audits and risk assessments on application environments.

Collaboration & Operations

  • Work closely with developers, DBAs, OS admins, and network teams for integrated application support.
  • Support DevOps/CI-CD processes, deployment automation, and change management.
  • Maintain application documentation, runbooks, and SOPs.

Performance & Optimization

  • Identify and resolve performance bottlenecks.
  • Suggest enhancements and tuning for improved efficiency.
  • Conduct capacity planning and forecast future resource needs.

Required Skills & Qualifications

  • Bachelors degree in Computer Science, IT, or related field.
  • 3–5 years of experience in application administration or support.
  • Strong knowledge of application servers (WebLogic, WebSphere, JBoss, Tomcat, IIS).
  • Familiarity with databases (Oracle, MySQL, MS SQL, PostgreSQL).
  • Hands-on experience with Linux/Unix and Windows server environments.
  • Basic scripting knowledge (Shell, PowerShell, Python) for automation.

Key Attributes

  • Strong troubleshooting and problem-solving skills.
  • Ability to work in a fast-paced, mission-critical environment.
  • Good communication and coordination skills.
  • Proactive, detail-oriented, and security-focused mindset.