Application Support Team Leader
3 hours ago
Application Support Managers oversee support teams, leading high-quality application support in fast-paced environments. They ensure adherence to service level agreements and provide technical direction to teams.
The role involves managing escalations for applications, overseeing activities of support engineers, and monitoring compliance with processes. Managers must have strong leadership skills and experience in application support and software engineering.
This position is ideal for hands-on leaders who can deliver results in dynamic environments. If you have a proven track record of delivering high-quality support and want to cultivate self-directed teams, apply now.
- Analyze complex problems and provide solutions
- Develop and implement process improvements
- Ensure monitoring and observability are in place for customers
To be successful in this role, you'll need:
- 7-10 years of IT experience with SQL, NoSQL, Java, Python, React, and API skills
- 3 years of mobile application experience (preferred)
- Over 5 years of experience managing application support teams
- Proven track record of delivering high-quality support in agile environments
- Proficiency in ticketing systems like Zendesk, ServiceNow, Jira
- Expertise in system architecture and design patterns
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