Product Support

4 days ago

Gurgaon, Haryana, India NCS SoftSolutions (P) Ltd Full time ₹ 30,00,000 - ₹ 48,00,000 per year

Job Title:Product Support / Technical Support

Location: Gurugram (Customer Site)

Experience: 2+ year

Employment Type: Full-time, On-site

Department: Product Implementation & Support

Job Summary:

We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal candidate should have 2+ years of relevant experience and strong technical skills in database management systems.

Key Responsibilities

  • Provide L1 support for client-specific applications.
  • Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
  • Write and execute SQL queries for data validation, report generation, and issue analysis.
  • Document issues, resolutions, and standard operating procedures.
  • Coordinate with internal technical teams for escalations and bug fixes.
  • Assist in UAT and production deployment activities when required.
  • Ensure adherence to service-level agreements (SLAs) and compliance standards.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands).
  • Good analytical and problem-solving skills.
  • Willingness to learn application workflows and client-specific processes.
  • Excellent communication and interpersonal skills.
  • Ability to work from the customer site in Mumbai on a full-time basis.
  • Basic understanding of software support processes or ticketing tools.
  • Exposure to banking, financial services, or enterprise applications.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Application Question(s):

  • How many years of experience you have in application support (SQL Database) ?

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

  • Product Support

    2 weeks ago

    Gurgaon, Haryana, India Bestal Hr Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Associate - Product SupportLocation: GurgaonFunctional Area: OperationsEducation Qualification: B. Tech, BCA, MCA/ Any GraduateExperience: 1-2.5 YearsKey Responsibilities:• Respond to and log all inquiries received from clients via telephone, chat,email, or web site• Maintain detailed documentation and updating tickets for all incoming supportrequests in...

  • Product Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India Intellinet Systems Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    -Excellent Oral communication skills.-Good in Excel skills like V-Lookup.-Required someone with experience in Product Support/Software Support.-Application Support, L1 Support, Ticket Raise.

  • Product Support Analyst

    6 days ago

    Gurgaon, Haryana, India American Express Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued Ready to explore a career path Start your journey Support Client Management and customer...

  • Product Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,25,00,000

    Job Title: Product Support SpecialistThis role is ideal for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As a Product Support Specialist, you will be the go-to expert for clients seeking guidance on our travel technology solutions.About the Role:Our team is dedicated to empowering...

  • Product Support Professional

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 16,00,000

    Job Opportunity: Product Support SpecialistThis role offers a chance to work closely with senior stakeholders, collaborating across divisions to develop and support an enterprise toolset.Main Responsibilities:Support customer requests on our ticketing platform, focusing on maximum satisfaction through efficient issue resolution.Liaise with end customers to...

  • Product Support Specialist

    7 days ago

    Gurgaon, Haryana, India Roblox Full time US$ 90,000 - US$ 1,20,000 per year

    Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to...

  • Customer Support Executive

    4 days ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Product Support Analyst

    1 week ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.What You'll Do on a Typical Day:Case ManagementResponsible for providing 2nd-level...

  • Application Production Support Leader

    1 week ago

    Gurgaon, Haryana, India beBeeLeadership Full time

    About The RoleWe are seeking a seasoned professional to lead our application production support team. As the Production Support Lead, you will be responsible for overseeing and managing the production support for our customer applications.This role requires strong leadership skills, hands-on experience in application-level debugging, incident management, and...

  • Product Support Analyst

    2 weeks ago

    Gurgaon, Haryana, India S&P Global Market Intelligence Full time

    Job DescriptionWhats in it for you:As a Product Analyst on Platforms and Tools, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. Overall goal of the Team is to develop and support a common...