Product Support Engineer
2 days ago
The Opportunity
We are developing the financial operations HUB for the future. Achieving our goals will require a strong combination of technology skills, industry expertise, customer focus, and a dedicated team.
You will join a new business and platform, contribute to building a customer-focused organization, and participate in a wide range of activities.
Accountabilities
- Deliver outstanding product support and customer service, meeting our service level standards.
- Manage technical and customer issues across different levels of severity, following business KPIs.
- Ensure quality in issue resolution, documentation, and knowledge sharing to support self-service and reduce new issues.
- Maintain expertise in your primary product and develop competency in secondary products, measured by customer satisfaction at case closure.
- Prepare for product releases.
- Interpret technical dashboards and proactively address problems to prevent customer impact.
- Identify trends from customer feedback and logged issues.
What we would like you to bring
- 4-6 years of experience in product or technology support in data/cloud environments.
- 4-6 years of experience supporting Java-based applications in cloud environments.
- 3+ years working with Azure Log Analytics, including building alerts and dashboards.
- Experience supporting and troubleshooting real-time data processing with Kafka.
- Solid understanding of Java/Springboot frameworks.
- Exposure to Site Reliability Engineering.
- Ability to trace issues and perform data reconciliation.
- 4+ years of incident, problem, and change management experience with tools such as Service Now and Squadcast.
- Experience handling client calls and issues, with the ability to understand and debug them.
- Strong passion for customer experience, success, and satisfaction.
- Action-oriented with excellent organizational, analytical, and problem-solving abilities.
- B.Tech preferred as qualification.
Nice to have:
- Broad understanding of asset management domains, such as pre-trade, post-trade, reference data, and positions.
- Experience monitoring data pipelines and managing issues with tools like Snowflake and Apache Camel (ETL).
- Azure or Snowflake certifications.
-
Product Support Engineer
1 week ago
Gurgaon, Haryana, India Weekday AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role is for one of Weekday's clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-timeRequirementsAs an L2 Product Support Engineer, you'll act as the technical backbone of customer support. You'll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting...
-
Product Support Engineer
1 week ago
Gurgaon, Haryana, India Weekday AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role is for one of Weekday's clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-timeAs an L2 Product Support Engineer, you'll act as the technical backbone of customer support. You'll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting APIs, and...
-
Product Support Engineer
7 days ago
Gurgaon, Haryana, India Weekday AI (YC W21) Full time ₹ 6,00,000 - ₹ 18,00,000 per yearThis role is for one of Weekday's clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-timeRequirementsAs anL2 Product Support Engineer, you'll act as the technical backbone of customer support. You'll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting...
-
Production and Support Engineer
5 days ago
Gurgaon, Haryana, India Willware Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Production Support Engineer G2 Level (Capital Market Domain)Experience: 4-5 YearsLocation: GurgaonCompany : WillWare technologiesWork Mode : Fulltime / HybridJob SummaryWe are seeking a Production Support Engineer (G2 Level) with 45 years of experience in automation, scripting, and production operations within the Capital Market domain. The...
-
L2 Product Support Engineer
7 days ago
Gurgaon, Haryana, India Leena AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout CompanyAs anL2 Product Support EngineeratLeena AI, you'll act as the technical backbone ofcustomer support. You'll be responsible for resolving escalated issues from L1, analyzingproduct-related challenges, understanding backend code snippets , troubleshooting APIs, andworking closely with engineering and product teams to deliver seamless...
-
Production Support Engineer
2 days ago
Gurgaon, Haryana, India FNZ Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole ProfileJob TitleProduction Support EngineerLocationGurgaon, IndiaReports toHead of Production Support, India*About FNZWho we are:*FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial...
-
Sr. Product Support Engineer-
2 days ago
Gurgaon, Haryana, India TEOCO Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDesignation: Sr. Product Support Engineer with strong RF Planning experienceFull time Permanent positionLocation: Gurgaon"Please note, we don't need Optimisation Engineer, we need strong RF Planning Engineer".Qualification: B.Tech / B .E in Electronics and Communication Engineering or equivalent.Experience: 05 to 10 years.Must have skills:RF Planning.GSM,...
-
Sr. Software Production Support Engineer
1 week ago
Gurgaon, Haryana, India Adventa Technology Inc. Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole: Sr. Software Production Support Engineer- Team LeadLocation: Remote, India (Offshore)Duration: 12+ MonthsLooking for to lead our Level 4 (L4) support team, ensuring the stability, reliability, and performance of our production systems.
-
Production Support Senior Engineer
2 hours ago
Gurgaon, Haryana, India FNZ Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole ProfileJob TitleProduction Support Senior EngineerLocationGurgaon, IndiaReports toHead of Production Support, India*About FNZWho we are:*FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650...
-
Production Support Engineer
1 week ago
Gurgaon, Haryana, India Luxoft Full time ₹ 15,00,000 - ₹ 25,00,000 per yearProject description The role involves providing production support for business-critical applications, ensuring stability, reliability, and smooth operations. The candidate will be responsible for monitoring systems, handling incidents, coordinating with users, managing deployments, and executing change management processes. The role also requires scripting...