Sr. Product Support Engineer-

23 hours ago


Gurgaon, Haryana, India TEOCO Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Designation: Sr. Product Support Engineer with strong RF Planning experience

Full time Permanent position

Location: Gurgaon

"Please note, we don't need Optimisation Engineer, we need strong RF Planning Engineer".

Qualification: B.Tech / B .E in Electronics and Communication Engineering or equivalent.

Experience: 05 to 10 years.

Must have skills:

  • RF Planning.
  • GSM, UMTS, LTE, NR.
  • Ray Tracing, Propagation, Okumara Hata, COST-231 Models, Link Budget.
  • MapInfo, GIS, Vertical Mapper, QGIS.
  • Asset, Atoll, NetAct, Planet EV, Infovista, iBwave.
  • MIMO, VoLTE, VoNR, MoS, Active Antenna, ENDC, Carrier Integration.
  • Oracle, SQL Plus.

Role & responsibilities

  • Providing technical support for TEOCO software (tools / techno) on-site, via email or by telephone.
  • Providing support on-site or off-site in three main areas:
  • Installation.
  • Upgrade.
  • Troubleshooting.
  • Solutions delivery.
  • Senior Application Support role with responsibility for the technical management of Key Customers.
  • Work on customer escalations and close cases within SLA targets.
  • Evaluate current competency within the team and identify training needs for the future.
  • Allocate UTS cases to most appropriate engineer within the team.
  • Assist engineers with problem analysis and resolution.
  • Train / Mentor new or inexperienced team members.
  • Responsible for Technical Induction plan.

  • Should have excellent verbal and written communication skills. Must be able to communicate clearly on the phone, email & in person.

  • Should be able to deliver technical RAN Tool support to customers and TEOCO team internally.
  • Should be able to follow the processes defined for Product Support & Delivery.
  • Should be able to provide Technical Support (on Tools / Telecom Technologies) to clients of TEOCO RAN Products either via email, telephone or onsite visits.
  • Should be able to carry out Support and Deployment activities onsite / offsite on local and customer environments.
  • Should be able to do Support & Deployment activities around Planning / Optimization solutions encompassing the tools to vendor telecommunications technologies.
  • Should be able to do Installation and/or Configuration of TEOCO RAN Products according to standard / bespoke customer requirements.
  • Should be able to Log & Track Service Requests through tacking system.
  • Should be able to effectively interact with R&D team for quick resolution of Bugs / Enhancements raised from customers end / TEOCO EOs.
  • Should be able to coordinate with onsite team members to improve support & delivery process.
  • Should contribute to the development of organization and support team.
  • Must be Energetic, Flexible, Team Player, Punctual, someone who uses his own initiative and Attentive to Detail.
  • Should be able to demonstrate a methodical and consistent approach to his / her work.
  • Exceptional analytical problem solving skills.
  • Should be open to learn new products with relative ease.
  • Should be comfortable in handling relatively new products & cases with huge complexity.
  • Should be comfortable to deliver solutions within agreed project (occasionally tight) timescales.
  • Should be able to work on customer escalations and close cases within SLA targets.
  • Should be able to evaluate current competency within the team and identify training needs for the future.
  • Should be able to allocate UTS cases to most appropriate engineer within the team.
  • Must assist engineers with problem analysis and resolution.
  • Should be able to Train / Mentor new or inexperienced team members.
  • Would be responsible for Technical Induction plan.
  • Willingness to travel. Have a valid passport.
  • Work in shifts in case the need arise.

  • Preferred candidate profile:

Technical Skills:

  • B.Tech / B .E in Electronics and Communication Engineering.
  • Strong knowledge of Wireless Telecommunications standards & protocols.
  • Strong Knowledge of technologies like GSM, GPRS, EDGE, UMTS, HSDPA/HSUPA, LTE, 5g-NR, IoT, Wi-Fi etc.
  • Strong knowledge of Microwave / Transmission technology standards & protocols.
  • Strong concepts around Antenna Theory.
  • Knowledge of Telecom Softwares like:
  • RF Planning tools like ASSET, ATOLL, PLANET, XLOS, NETACT etc.
  • RF Optimization Tools like MENTOR, FORTE, ACTIX etc.
  • Microwave/Transmission tool like CONNECT, Pathloss, Ellipse, IVD etc.
  • ACP tools like Advantage, Capesso, Merit etc.
  • Frequency planning tools like ILSA, Sonority, FORTE etc.
  • GIS tools like MapInfo, Global Mapper, Vertical Mapper etc.
  • Should be comfortable to handle advanced queries around ASSET for e.g. cases involving:
  • Ray Tracing Propagation Models.
  • Myriad / Volcano.
  • Array Wizard.
  • Distributed Predictions / DC, QC Predictions.
  • Any certification in wireless technologies would be advantageous.
  • Should be comfortable with Hardware Dimensioning requirements.
  • Good knowledge of RDBMS (especially ORACLE). ORACLE Versions, Editions etc. available in market.
  • Good knowledge of PL / SQL skills & TOAD, SQL Developer software knowhow.
  • Good knowledge around Windows OS / LINUX OS / CITRIX / Antivirus / Firewall.
  • Good knowledge around Processor / RAM / CACHE / HDD / Bit Architecture / RAID type & utilization.
  • Should be comfortable around Enterprise Solution Architecture.
  • Knowledge of Microsoft office.


  • Gurgaon, Haryana, India Naehas Full time

    Sr Production Engineer Location Gurugram Haryana India About Naehas Naehas is a pre-IPO fast-paced and rapidly growing Saas company based in Silicon Valley We help regulated enterprises streamline and accelerate customer communications through intelligent content management and automation Our platform empowers marketing legal and compliance...


  • Gurgaon, Haryana, India Naehas Full time

    Sr. Production EngineerLocation: Gurugram, Haryana, India About Naehas Naehas is a pre-IPO, fast-paced, and rapidly growing Saas company based in Silicon Valley. We help regulated enterprises streamline and accelerate customer communications through intelligent content management and automation. Our platform empowers marketing, legal, and compliance teams to...


  • Gurgaon, Haryana, India Encon Systems Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionEstablished in 2008, Encon Systems is a trusted leader in solving automation challenges in the manufacturing industry. With expertise in factory automation, mechatronics, mechanical design, robotics, and IIoT solutions, our team tackles complex automation challenges across various industry verticals. We are dedicated to providing...


  • Gurgaon, Haryana, India Strategic Learning Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionStrategic Learning Solutions (SLS) is a leading provider of comprehensive training services and advanced technological solutions within India's automotive industry. Headquartered in Gurgaon, with additional offices in Goa and Bangalore, SLS offers services such as training operations, curriculum development, learning assessment, business...


  • Gurgaon, Haryana, India Prodege, LLC Full time

    Job DescriptionOverviewThe Sr. Business Automation Engineer is responsible for building powerful no-code workflows and applications that support our enterprise operations. The role plays a crucial role in creating efficient, scalable solutions that streamline processes across various departments, from sales to business leadership. Working under the guidance...


  • Gurgaon, Haryana, India Bharat Seats (BSL) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: Engineer/ Sr. Engineer-QMSJob Location: Gurgaon (Corporate Office)Experience: 5 to 8YrsJOB DESCRIPTIONFinancialTo improve the process and reduce the rejection by Kaizen and continual improvement.CustomerEnsure and increase customer satisfaction by maintaining and fulfilling the requirements of the customer.ProcessTo provide support to all...


  • Gurgaon, Haryana, India Orbitouch Outsourcing Private Limited Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Urgent hiring For Sr. Mechanical Design Engineer||Location: Indian Oil Pump, Kadipur, GurgaonLocation: Indian Oil Pump, Kadipur, GurgaonPosition: Sr. Mechanical Design EngineerExperience: Minimum 10 yearsCTC: Up to 10 LPA (based on interview)Working Days: 6 days/weekKey Responsibilities:Develop mechanical designs, 2D/3D models, and detailed assembly...

  • Database Sr Engineer

    21 hours ago


    Gurgaon, Haryana, India CBRE Full time US$ 1,25,000 - US$ 1,75,000 per year

    Gurgaon - Haryana - India, Hyderabad - Telangana - India, Noida - Uttar Pradesh - IndiaAbout The RoleAs a CBRE Database Sr. Engineer, you will work with developers, D&T staff, and end-users to provide advanced technical support, maintenance, and logistical support to production and test systems.This job is part of the Database Engineering job function. They...

  • Sr. Software Engineer

    22 hours ago


    Gurgaon, Haryana, India ixceed Full time ₹ 1,50,000 - ₹ 20,00,000 per year

    Role: Sr. Software EngineerLocation: GurgaonMode: HybridType: PermanentJob Description:Responsibilities:Maintain and enhance software applications under the supervision of a manager or technical lead. (65%)Participate in other application development projects, as assigned. (20%)Other application development projects, as assigned. (10%)Perform other duties,...


  • Gurgaon, Haryana, India HUB Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The OpportunityWe are developing the financial operations HUB for the future. Achieving our goals will require a strong combination of technology skills, industry expertise, customer focus, and a dedicated team.You will join a new business and platform, contribute to building a customer-focused organization, and participate in a wide range of...