Product Support

1 week ago

Gurgaon, Haryana, India Bestal Hr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Associate - Product Support

Location: Gurgaon

Functional Area: Operations

Education Qualification: B. Tech, BCA, MCA/ Any Graduate

Experience: 1-2.5 Years

Key Responsibilities:


• Respond to and log all inquiries received from clients via telephone, chat,

email, or web site


• Maintain detailed documentation and updating tickets for all incoming support

requests in real-time


• Keep well documented and updated case notes on all tickets daily


• Provide daily communication to clients on outstanding ticket status


• Identify, analyze, troubleshoot and resolve client service requests


• Work as a team member to collaboratively resolve client requests and technical

issues, partners and vendors.


• Participate in group discussions, meetings, work teams, and company staff

meetings and events.


• Provide first level customer support including troubleshooting basic issues with

software applications


• Manage multiple cases at one time


• Ask and gather intelligent questions about the clients business and accurately

record in ticketing system


• Properly escalate tickets to a higher level of support as necessary including

service that exceeds skill level or any other issue that could impact customer

satisfaction

Contact Person

Saloni

Ishani

  • Product Support

    3 days ago

    Gurgaon, Haryana, India NCS SoftSolutions (P) Ltd Full time ₹ 30,00,000 - ₹ 48,00,000 per year

    Job Title:Product Support / Technical SupportLocation: Gurugram (Customer Site)Experience: 2+ yearEmployment Type: Full-time, On-siteDepartment: Product Implementation & SupportJob Summary:We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support...

  • Customer Support Executive

    3 days ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Product Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India Intellinet Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    -Excellent Oral communication skills.-Good in Excel skills like V-Lookup.-Required someone with experience in Product Support/Software Support.-Application Support, L1 Support, Ticket Raise.

  • Product Support Analyst

    1 week ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Product Support Analyst Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Support Client Management and customer contacts with...

  • Product Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India HUB Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The OpportunityWe are developing the financial operations HUB for the future. Achieving our goals will require a strong combination of technology skills, industry expertise, customer focus, and a dedicated team.You will join a new business and platform, contribute to building a customer-focused organization, and participate in a wide range of...

  • Product Support Analyst

    2 weeks ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Support Client Management and customer contacts with technology & product questions...

  • Production Support Analyst

    2 weeks ago

    Gurgaon, Haryana, India FNZ Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job TitleProduction Support AnalystLocationGurgaon, IndiaReports toHead of Prod SupportFor advertising:About FNZWho We AreFNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions...

  • Production Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India FNZ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role ProfileJob TitleProduction Support EngineerLocationGurgaon, IndiaReports toHead of Production Support, India*About FNZWho we are:*FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial...

  • Production Support Lead

    2 weeks ago

    Gurgaon, Haryana, India FNZ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job TitleProduction Support LeadLocationGurgaon, IndiaReports toHead of Prod Support*About FNZWho we are:*FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions and 8,000 wealth...

  • Product Support Specialist

    6 days ago

    Gurgaon, Haryana, India Roblox Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to...