Product Support

1 week ago

Gurgaon, Haryana, India Bestal Hr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Associate - Product Support

Location: Gurgaon

Functional Area: Operations

Education Qualification: B. Tech, BCA, MCA/ Any Graduate

Experience: 1-2.5 Years

Key Responsibilities:


• Respond to and log all inquiries received from clients via telephone, chat,

email, or web site


• Maintain detailed documentation and updating tickets for all incoming support

requests in real-time


• Keep well documented and updated case notes on all tickets daily


• Provide daily communication to clients on outstanding ticket status


• Identify, analyze, troubleshoot and resolve client service requests


• Work as a team member to collaboratively resolve client requests and technical

issues, partners and vendors.


• Participate in group discussions, meetings, work teams, and company staff

meetings and events.


• Provide first level customer support including troubleshooting basic issues with

software applications


• Manage multiple cases at one time


• Ask and gather intelligent questions about the clients business and accurately

record in ticketing system


• Properly escalate tickets to a higher level of support as necessary including

service that exceeds skill level or any other issue that could impact customer

satisfaction

Contact Person

Saloni

Ishani

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