Voice Support Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeInternational Full time ₹ 5,00,000 - ₹ 10,00,000
Expert Voice Process Associate

This role entails providing voice-based support to UK clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1-3 years of experience in international calling, specifically supporting UK clients.

Key Responsibilities:

  • Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Address client issues related to services, transactions, or operational concerns.
  • Maintain detailed and accurate records of all client interactions using CRM tools.
  • Escalate unresolved issues to internal teams and ensure timely follow-up.
  • Collaborate with internal departments to enhance client satisfaction and service delivery.
  • Ensure compliance with UK data protection and service standards.

Required Skills and Qualifications:

  • 1-3 years of experience in international voice-based client support, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • Willingness to work full-time from an office location (no hybrid/remote option).

Preferred Qualifications:

  • Bachelor's degree in any discipline.
  • Certifications in client service or voice process operations are a plus.

Understanding of UK business culture and client expectations is highly valued.

We Offer:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

What We're Looking For:

  • A results-driven individual with excellent communication skills.
  • A team player who can work effectively in a fast-paced environment.

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