Customer Support Specialist

9 hours ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Customer Support Specialist

 

Location: Chennai, India

 

As a Customer Support Specialist, you will play a critical role in ensuring the highest level of satisfaction for our franchisees. Your primary responsibilities will include providing voice, chat, and email support to all franchisees, training them on software applications, and maintaining a support tracker.

 

Key Responsibilities:

  • Provide timely and effective support to franchisees through various channels (voice, chat, email)

  • Develop and deliver comprehensive training programs for franchisees and internal teams on software applications

  • Maintain accurate records of support interactions and track issues resolved

  • Collect feedback from franchisees and escalate technical issues to software vendors for resolution

  • Contribute to the development of SOP manuals for application usage

 

Requirements:

  • 2-3 years of experience in customer-facing roles

  • Strong communication skills in English, Tamil, and Hindi

  • Familiarity with software applications and ability to train users

  • Ability to work in a fast-paced environment with multiple priorities

 

What We Offer:

  • A dynamic and supportive team environment

  • Opportunities for professional growth and development

  • A competitive compensation package

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