Customer Support Specialist
11 hours ago
We are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to multitask and prioritize tasks effectively, and have a customer-centric approach.
Job Summary:
This role is responsible for providing end-to-end resolutions to customer queries via email and calls, while ensuring customer satisfaction and building sustainable relationships.
Key Responsibilities:
- Respond to customer emails professionally and promptly
- Provide clear and concise communication to prevent repeat queries
- Conduct thorough investigations to address customer concerns effectively
- Maintain accurate tagging of customer interactions in the CRM system
- Ensure adherence to the company's service policies and guidelines
Requirements:
- Bachelor's degree preferred (any stream)
- 1-2 years experience in customer service (email support, semi-voice, or non-voice process)
- Demonstrated ability to analyze customer concerns and provide appropriate solutions
Benefits:
- Opportunity to work with a dynamic team
- Professional development opportunities
- A positive and supportive work environment
Other Considerations:
- Ability to handle pressure and work effectively in fast-paced environments
- Strong problem-solving and interpersonal skills
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