Voice Support Specialist

6 days ago


Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Voice Support Specialist

We are seeking skilled and articulate professionals to join our Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries.

The ideal candidate will have 1-3 years of experience in international calling, specifically supporting UK clients.

  • Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Address client issues related to services, transactions, or operational concerns.
  • Maintain detailed and accurate records of all client interactions using CRM tools.
  • Escalate unresolved issues to internal teams and ensure timely follow-up.
  • Collaborate with internal departments to enhance client satisfaction and service delivery.
  • Ensure compliance with UK data protection and service standards.

Requirements:

  • 1-3 years of experience in international voice-based client support, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • Willingness to work full-time from the Navallur, Chennai office.

Preferred Qualifications:

  • Bachelor's degree in any discipline.
  • Certifications in client service or voice process operations are a plus.


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