Voice Support Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 60,00,000 - ₹ 75,00,000
Job Opportunity

We are seeking highly motivated professionals to fill a client support role within our Navallur, Chennai office. This position involves delivering exceptional voice-based support to UK-based clients, ensuring timely and effective resolution of service-related inquiries.

Key Responsibilities:
  • Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Address client issues related to services, transactions, or operational concerns.
  • Maintain accurate records of all client interactions using CRM tools.
  • Escalate unresolved issues to internal teams and ensure timely follow-up.
  • Collaborate with internal departments to enhance client satisfaction and service delivery.
  • Ensure compliance with UK data protection and service standards.
Required Skills and Experience:
  • 1-3 years of experience in international voice-based client support, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • Willingness to work full-time from the Navallur, Chennai office.

Additional Requirements: A strong ability to work under pressure and maintain a high level of professionalism is essential for this role. Successful candidates will be able to provide clear explanations and resolve complex issues efficiently.

Benefits:

This role offers the opportunity to develop your career in a dynamic and fast-paced environment. You will have the chance to work closely with a dedicated team and contribute to the growth and success of our organization.

What We Offer: A competitive salary package, opportunities for professional development, and a supportive work environment.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application for this exciting opportunity.

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