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Team Leadership Position
3 weeks ago
We are seeking a highly skilled and experienced Team Lead to join our dynamic team. As a key member, you will be responsible for leading teams of members and driving business growth through effective management.
Key Responsibilities:
- Leverage strong communication skills in English to facilitate collaboration and decision-making within the team.
- Develop and implement strategies to enhance team performance and productivity.
- Maintain a deep understanding of key performance metrics, including Shrinkage, Attrition, AHT, NPS, and CSAT, to inform data-driven decisions.
- Present regular reports to senior management on team performance and progress.
Requirements:
- A minimum of 5 years of experience in managing teams in the BPO industry.
- Strong understanding of business operations and strategic planning.
- Excellent leadership and interpersonal skills.
- Ability to adapt to changing business needs and priorities.
Benefits:
This is an excellent opportunity for a motivated and experienced professional to take on a leadership role and drive business success. If you have the skills and qualifications we are looking for, please apply today
