Strategic Business Operations Director

19 hours ago


Bengaluru, Karnataka, India beBeestrategist Full time US$ 1,50,000 - US$ 2,00,000
Job Overview:

The Strategic Business Operations Director plays a pivotal role in driving growth, efficiency, and innovation within our organization.

This leadership position oversees the development and implementation of strategic plans to enhance operational excellence and maximize business outcomes.

Key Responsibilities:
  • Strategic Planning: Develop and execute comprehensive strategies to drive business growth, improve operational efficiency, and reduce costs
  • Team Leadership: Lead high-performing teams across multiple functions, fostering a culture of collaboration, innovation, and continuous improvement
  • Process Improvement: Identify areas for process enhancement and implement scalable solutions to drive business agility and competitiveness
Qualifications & Experience:
  • 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments with a proven track record of delivering strategic initiatives
  • Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT
  • Proven ability to build, scale, and transform shared services or global capability centers
Preferred Attributes:
  • Experience managing teams across multiple shifts, including night operations, with a focus on adaptability and resilience
  • Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools) with expertise in implementing process improvements


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