High-Level Technical Product Support Specialist

1 month ago


Pune, Maharashtra, India Intangles Full time

We are seeking a dedicated Technical Support Specialist to provide top-notch support to our US clients.

Responsibilities:

  • Provide real-time remote technical support to US and Canadian clients.
  • Troubleshoot and resolve application-related issues with minimal downtime.
  • Escalate bugs and issues to backend teams and ensure timely resolution.
  • Monitor system performance and manage incidents.
  • Collaborate with cross-functional teams to resolve issues efficiently.

Requirements:

  • 1-2 years of experience in technical support.
  • BE (Computers/Information Technology) or MCA degree.
  • Expertise in application maintenance, performance monitoring, and troubleshooting.
  • Strong analytical skills and problem-solving abilities.
  • Excellent written and spoken English communication skills.
  • Ability to adapt to changing requirements and environments.


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