Technical Support Specialist
4 weeks ago
Company Overview
BirlaSoft is a leading software solutions company that delivers innovative technology services to clients worldwide.
About the Job
We are seeking a highly skilled Technical Support Specialist to join our team in BirlaSoft. As a key member of our support team, you will be responsible for providing technical assistance to our customers and resolving complex issues related to our production application.
Job Description
The successful candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service. Key responsibilities include:
- Working in shifts to ensure 24/7 coverage
- Solving Level 1 and Level 2 tickets on our production application
- Applying patches on test, UAT, and production servers
- Documenting root cause analysis of issues
- Communicating with users regarding issue resolution
- Collaborating with Level 3 engineers on issues that cannot be resolved by Level 2 engineers
- Providing workarounds to resolve user-reported issues
- Developing Knowledge Management databases for solved issues
Required Skills and Qualifications
To be successful in this role, you should have:
- Excellent problem-solving skills and analytical thinking
- Strong communication and interpersonal skills
- A high level of technical expertise in our production application
- Ability to work effectively in a team environment
- Flexibility to work in shifts, including evenings, weekends, and holidays
Benefits
As a Technical Support Specialist at BirlaSoft, you can expect a competitive salary of $80,000 per annum, plus additional benefits, including:
- Opportunities for professional growth and development
- A comprehensive health insurance plan
- A generous paid time off policy
- Access to cutting-edge technology and tools
- A dynamic and supportive work environment
Others
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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