Strategic Business Development Manager

2 days ago

Bengaluru, Karnataka, India beBeeSolution Full time ₹ 10,00,000 - ₹ 2,00,00,000
Business Development Manager

Job Description:

We are seeking a Business Development Manager to drive customer retention and expansion by managing a book of business, ensuring successful project delivery, prospecting for new cross-sell & upsell opportunities, and creating innovative solutions.

The ideal candidate will collaborate with Technical Owners and Subject Matter Experts, ensuring alignment between customer needs and business goals.

Key Responsibilities:
  1. Book of Business Management:
  • Build and nurture relationships with key stakeholders, including champions and economic buyers.
  • Monitor account-level margins to ensure profitability. Liaise with Revenue Operations team on invoicing, Revenue recognition, financial forecasting.
  • Ensure deliverables are aligned with customer success metrics through Mutual Success Plans.
  • Secure renewal agreements and identify cross-sell and upsell opportunities.
Prospecting and Solution Architecture for Cross-Sell:
  • Map customer organizations to uncover new personas and decision-makers.
  • Perform discovery calls to prospects for new use cases and solutions.
  • Develop tailored solutions suited for customers use case.
  • Develop reusable case studies and impactful sales materials (solution briefs, presentations).
  • Conduct market research to strategically align solutions with customer pain points and industry trends.
Delivery and Collaboration:
  • Act as the customer's voice within the company, ensuring all teams are aligned to deliver exceptional customer experience.
  • Collaborate with Technical Owners and Subject Matter Experts to ensure smooth and agile project execution.
  • Set up an account pod structure for each customer, incorporating members from various functions such as technical owners, engineering, product, AI/ML, and more.
  • Pull in relevant teams as necessary to ensure comprehensive solutions are delivered to the customer.
  • Conduct regular project reviews to maintain quality.
Required Skills and Qualifications:
  1. Education:
  • Undergraduate degree in Bioinformatics, Life Sciences, or a related field (MBA preferred).
Experience:
  • 5+ years in customer-facing roles, with a focus on business development, customer success, or solution selling (Bioinformatics/Life Sciences preferred).
Technical Skills:
  • Strong understanding of bioinformatics platforms.
  • Experience in cloud/software/ML is a plus.
Customer Relationship Management:
  • Proven ability to manage client relationships, uncover opportunities for cross-sell/upsell, and ensure solutions align with business objectives.
Communication & Collaboration:
  • Excellent problem-solving skills and ability to work across teams.
Tools:
  • Proficiency in Salesforce, LinkedIn Sales Navigator, and project management tools.
Benefits

This role offers a unique opportunity to drive growth, innovation, and customer satisfaction. If you're a strategic thinker with excellent communication skills and a passion for business development, we encourage you to apply.

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