Tech Support Specialist

1 week ago


Belgaum, Karnataka, India beBeeTechnical Full time ₹ 10,80,000 - ₹ 12,12,000
Job Details

The System Support Engineer position involves providing customer support and troubleshooting services to clients. This role requires effective communication skills, both written and verbal.

Key Responsibilities:
  • Perform advanced troubleshooting of issues across the services provided by the Managed Services team
  • Engage directly with customers to review quality of service and provide monthly service overviews
  • Provide support to incident managers for critical issues
Requirements

The ideal candidate will have a high school diploma, relevant mid-level certifications, and at least 5 years of experience in a technical field. They will also have experience working in a 24x7x365 Managed Services or SaaS organization, using ITSM and Monitoring tool sets.

Desirable Skills:
  • Highly analytical thinker
  • Detail oriented with excellent documentation and communication skills
  • Self-motivated, passionate about technology
Working Conditions

This is a full-time remote position, requiring weekend availability and the ability to work independently with minimal supervision.



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