Technical Solutions Expert

13 hours ago


Bengaluru, Karnataka, India myGwork Full time

This role is with Amazon, a company committed to fostering an inclusive and diverse work environment. As part of myGwork, the largest global platform for the LGBTQ+ business community, we strive to create a workplace that values individuality.

The Amazon Payments team supports multiple payment products and processes millions of transactions daily across numerous countries and payment methods. Over 100 million customers and merchants rely on our systems to send tens of billions of dollars annually.

We build scalable systems that provide various payments features and process payments with accuracy, speed, and mission-critical availability. Our team innovates to improve customer experience globally, supporting currency choice, pay using installments, credit and debit payments, seller disbursements, gift cards, and more.

Key responsibilities include:

  • Demonstrating extensive technical knowledge spanning front-end UIs, back-end systems, and everything in between
  • Developing deep expertise in one or more services, becoming a go-to resource for peers
  • Identifying, creating, and communicating support processes that can be leveraged across teams
  • Exhibiting a strong customer obsession mindset, prioritizing customer needs and satisfaction
  • Proactively assisting other teams within the department, leveraging broad technical understanding
  • Continuously looking for ways to improve services, procedures, documentation, and tools
  • Driving issues to root cause, even if it requires reading and analyzing complex service code
  • Developing tools and automation to improve operational efficiencies
  • Leading small support projects, ensuring timely delivery of right solutions

BASIC QUALIFICATIONS:

  • 2+ years of software development, or 2+ years of technical support experience
  • Bachelor's degree in engineering or equivalent
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix

PREFERRED QUALIFICATIONS:

  • Experience with AWS, networks, and operating systems
  • Experience working in an agile, fast-paced environment
  • Understanding of software development lifecycle and principles
  • Demonstrated mentorship and coaching abilities to help develop junior team members
  • Exposure to incident response and site reliability engineering practices

    Estimated salary: $120,000 - $180,000 per year, depending on location and experience.



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