Technical Solutions Expert
3 weeks ago
Company Overview
The Amazon Alexa Enterprise Support team is a vibrant and dynamic group that is dedicated to providing world-class support to enterprise partners. As a Technical Solutions Expert, you will play a crucial role in helping to build the world's greatest Enterprise Support team.
About the Team
The Alexa Enterprise Support team operates across multiple locations around the world, with a focus on supporting and engaging North American partners. The team is split into a business and technical side and speaks many of the supported Alexa languages.
Job Description
We are seeking a highly skilled Technical Solutions Expert who will work directly with managed and enterprise partners to troubleshoot and resolve issues. You will be interacting with both external partners and internal teams via a number of communication channels to drive solutions that meet developer needs.
Key Responsibilities
- You will be working with external partners to understand how Alexa skills are built and seeking solutions to a variety of technical issues in the process of publishing a skill.
- You will offer partnership to your enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics.
- You will drive projects that improve technical support-related services, plus creating other support materials for developers.
- You will review and maintain technical documentation.
A Day in the Life
Your time will be split into resolving technical developer queries via a ticketing system and scheduled calls. You will also engage with enterprise partners by holding office hours. You will interact with a team located across the United States, Europe and India with a variety of business and technical backgrounds.
BASIC QUALIFICATIONS:
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Fluent in oral and written Mandarin and English
PREFERRED QUALIFICATIONS:
- Bachelor's degree in computer science, engineering, mathematics or equivalent
$120,000 - $150,000 per year
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