Technical Solutions Expert

3 days ago

Bengaluru, Karnataka, India Kapture CX Full time
About Us

Kapture CX is a pioneering Customer Experience (CX) automation platform transforming how businesses interact with their customers. Our mission is to empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation.

Job Description

We are seeking a skilled Technical Solutions Expert to join our team. As a key member of our technical support group, you will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service.

You will work closely with both internal teams and clients to maintain a high level of customer satisfaction and build long-lasting relationships. This role requires a combination of technical expertise, communication skills, and the ability to manage multiple priorities.

Main Responsibilities:
  1. Client Onboarding & Integration Support:
  • Provide expert guidance and hands-on support during client onboarding to ensure a smooth integration with Kapture's platform.
  • Collaborate with clients to understand their technical requirements and recommend tailored solutions to address their business needs.
  • Lead API integrations, leveraging tools like Postman, cURL, and JSON payloads to ensure seamless system interactions.
Technical Support & Troubleshooting:
  • Act as the primary point of contact for technical queries, issues, and escalations from clients.
  • Investigate and resolve technical issues quickly, working with internal engineering and product teams to provide timely solutions.
  • Utilize tools like Kafka (event streaming), Grafana (performance monitoring), and Sentry (error tracking) to diagnose and address technical problems proactively.
Client Relationship Management:
  • Build strong, trusted relationships with clients, acting as their advocate within Kapture.
  • Provide regular updates and technical insights to clients, ensuring they are informed about the platform's features, updates, and improvements.
  • Manage ongoing client communication, keeping clients satisfied and ensuring their technical needs are met consistently.
Proactive Technical Strategy & Optimization:
  • Identify opportunities to optimize client processes through Kapture's solutions, offering technical recommendations for improvements.
  • Conduct periodic health checks and performance reviews to ensure clients are fully leveraging the platform's capabilities.
  • Develop and deliver tailored strategies to ensure clients achieve maximum ROI on their investment in Kapture's platform.
Cross-Functional Collaboration:
  • Collaborate with Sales, Product, Engineering, and Support teams to ensure alignment and smooth delivery of technical solutions.
  • Provide technical insights and feedback to the product team to influence the development of new features and enhancements.
  • Assist in the creation and refinement of technical documentation, including troubleshooting guides, best practices, and knowledge base articles.
Documentation & Reporting:
  • Maintain accurate and detailed records of client interactions, technical issues, and resolutions.
  • Prepare regular reports on client health, open issues, and overall satisfaction, providing leadership with valuable insights into account status.
  • Document Root Cause Analyses (RCAs) for significant incidents and ensure that corrective actions are tracked and implemented.

  • Technical Solutions Expert

    3 weeks ago

    Bengaluru, Karnataka, India Talent Scout Management Solutions Full time

    Job Description: As a Technical Solutions Expert at Talent Scout Management Solutions, you will be responsible for providing expert guidance to customers and prospects on Privilege Access Management solutions and best practices. This role involves conducting product demonstrations, presentations, workshops, and proof-of-concept for Privilege Access...

  • Technical Solutions Expert

    13 hours ago

    Bengaluru, Karnataka, India Dell Full time

    We are seeking a Technical Solutions Expert to join our Inside Sales Team at Dell Technologies. As a key member of the team, you will deliver technical solutions to address customer needs, either independently or collaboratively with subject matter experts.In this role, you will be responsible for researching market factors to anticipate customer needs and...

  • Technical Sales Solutions Expert

    5 days ago

    Bengaluru, Karnataka, India Le Human Resources Solutions Pvt. Ltd. Full time

    Job DescriptionAs a Technical Sales Solutions Expert at Le Human Resources Solutions Pvt. Ltd., you will play a key role in supporting the assigned Sales organization and customers during the proposal process.Key Responsibilities:Provide technical support to local Sales organizations and customers in determining the most appropriate and cost-effective...

  • Technical Solutions Expert

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    We are seeking a highly skilled Technical Solutions Expert to join our team at SAP.SAP is a leading provider of enterprise software solutions, and as a Technical Solutions Expert, you will play a critical role in helping our customers achieve their business goals through the effective implementation and operation of our technology.Your primary responsibility...

  • Technical Expert

    2 weeks ago

    Bengaluru, Karnataka, India MNR Solutions Full time

    About the Role:We are seeking a skilled Technical Expert to join our team at MNR Solutions. The ideal candidate will have expertise in developing, troubleshooting, and optimizing .NET applications, along with strong database management skills using SQL. The successful candidate will work closely with cross-functional teams to provide technical solutions,...

  • Technical Solutions Expert

    1 week ago

    Bengaluru, Karnataka, India ALLEN Digital Full time

    At Allen Digital, we are seeking a skilled Technical Solutions Expert to join our team. This individual will play a pivotal role in designing and implementing integration strategies that ensure seamless data flow across various systems.About the Role:We are looking for an expert who can collaborate closely with product managers, developers, and business...

  • Technical Solutions Expert

    2 days ago

    Bengaluru, Karnataka, India Informatica Full time

    Technical Solutions ProfessionalWe are looking for a talented Technical Solutions Professional to join our team in Bangalore. This is an excellent opportunity to leverage your technical skills and expertise in Java, Troubleshooting, and Debugging to make a meaningful impact on our business.The ideal candidate will have a strong background in Java and...

  • Salesforce Technical Expert

    1 day ago

    Bengaluru, Karnataka, India MNR Solutions Full time

    Job Title: Salesforce Technical ExpertAbout MNR Solutions: We are a renowned technology company that offers innovative solutions to our clients. We are seeking a highly skilled Salesforce Technical Expert to join our team.Salary: $140,000 - $200,000 per yearAbout the Role: As a Salesforce Technical Expert, you will be responsible for providing technical...

  • Technical Solutions Expert

    1 week ago

    Bengaluru, Karnataka, India CommScope Full time

    About the Role:As a Technical Solutions Expert, you will play a crucial part in driving CommScope's product presence by providing technical expertise and customer-centric solutions. This role requires a seasoned professional with deep knowledge of structured cabling, LAN/WAN, data center communications, and wireless applications.You will be responsible for...

  • Cloud Technical Solutions Expert

    3 weeks ago

    Bengaluru, Karnataka, India Genpact Full time

    Genpact is a leading global professional services and solutions firm. Our team of experts delivers outcomes that shape the future, driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We are inviting applications for the role of Cloud Technical Solutions Expert.In this position, you will be responsible for...

  • Technical Sales Solutions Expert

    3 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    Unlock Your Potential in Technical SalesJoin CommScope as a Technical Sales Solutions Expert and drive the success of our customers.About the Role:As a Technical Sales Solutions Expert, you will play a critical role in providing application and technical pre- and post-sales support to our sales teams, business partners, and end-users. You will be responsible...

  • Technical Sales Professional

    4 days ago

    Bengaluru, Karnataka, India Saint-Gobain Technical Insulation Full time

    Are you passionate about delivering exceptional sales performance in a fast-paced technical environment?Company OverviewSaint-Gobain India's Insulation Business is a leading provider of high-performance insulation solutions. Our team is dedicated to helping customers achieve their goals through innovative products and expert services.Job DescriptionWe are...

  • Advanced Technical Solutions Expert

    1 day ago

    Bengaluru, Karnataka, India MOBILLOR TECHNOLOGIES PRIVATE LIMITED Full time

    About the Job:We are seeking an Advanced Technical Solutions Expert to join our team at Mobilor Technologies Private Limited. As a key member of our technical support team, you will be responsible for providing advanced technical support for Manhattan Active Omni (MAO) and Manhattan Integration Framework (MIF) systems.Duties and Responsibilities:Provide...

  • Technical Infrastructure Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    Company OverviewAwign Expert is a leading organization in the industry, seeking an experienced Technical Infrastructure Specialist to join our team.SalaryWe offer a competitive salary of $120,000 per annum, commensurate with experience and qualifications.Job DescriptionAs a Technical Infrastructure Specialist at Awign Expert, you will be responsible for...

  • Technical Business Solutions Expert

    1 week ago

    Bengaluru, Karnataka, India PureSoftware Ltd Full time

    We are seeking a highly skilled Technical Business Solutions Expert to join PureSoftware Ltd in Bangalore.This role requires 10+ years of experience and offers an estimated salary of ₹30-50 Lakhs per annum.Key responsibilities include:Providing technical solutions to business problemsCollaborating with cross-functional teams to drive business...

  • Oracle Cloud HCM Technical Solutions Expert

    3 weeks ago

    Bengaluru, Karnataka, India Swift Strategic Staff Solutions INC Full time

    Job Description:The Swift Strategic Staff Solutions INC is seeking a seasoned Oracle Cloud HCM Technical Solutions Expert to join our team. This role involves designing and implementing the technical architecture for Oracle HCM Cloud implementations, ensuring alignment with business requirements and best practices.Key Responsibilities:Design and develop the...

  • Aerospace Solutions Expert

    3 weeks ago

    Bengaluru, Karnataka, India Trelleborg Sealing Solutions - Aerospace Full time

    Trelleborg Sealing Solutions - Aerospace is a world leader in engineered polymer solutions for the aerospace industry.Our team of experts works closely with leading industry brands to accelerate performance, drive business forward, and shape the industry. We strive to make aerospace safer and more sustainable.This role is responsible for supporting the APAC...

  • MDM Solution Architect Lead

    1 week ago

    Bengaluru, Karnataka, India SGS Technical Service Full time

    Job DescriptionAbout SGS Technical ServiceWe are a leading company in the technical services industry, dedicated to providing expert solutions to our clients. We are currently seeking an MDM Solution Architect Lead to join our team.Salary and BenefitsThe estimated salary for this position is $120,000 per year, with additional benefits including health...

  • Lead Solution Architect | Technical Expert

    2 weeks ago

    Bengaluru, Karnataka, India OutSystems Full time

    About the RoleOutSystems is on a mission to empower organizations to innovate through software, and we're seeking an exceptional Lead Solution Architect (Presales) based in Bengaluru, India. As a technical expert in the technology sales process, you will play a vital role in combining strong technical skills and knowledge with excellent interpersonal and...

  • Technical Solutioning Expert for Industrial Automation

    2 weeks ago

    Bengaluru, Karnataka, India Bosch Global Software Technologies Full time

    OverviewBosch Global Software Technologies is a corporate start-up that is going global and faces huge business potential which now needs to be realized. We are looking for talented individuals like you to join our team as Technical Solutioning Experts for Industrial Automation.Job SummaryWe are seeking an experienced Technical Solutioning Expert for...