Customer Experience Advocate

5 days ago

Agra, Uttar Pradesh, India beBeeEscalations Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Escalations Manager

Are you a highly skilled professional with exceptional conflict resolution skills and experience in EdTech call escalations?

This is an exciting opportunity for a proactive and experienced individual to join our team as an Escalations Manager. As the final point of contact for unresolved learner and client complaints/escalations, you will analyze root causes of issues, implement preventive measures, and work closely with cross-functional teams to ensure fast resolution.

Key Responsibilities:
  • Act as the final point of contact for unresolved learner and client complaints/escalations
  • Analyze root causes of issues and implement preventive measures
  • Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution
  • Maintain escalation metrics, generate reports, and present trends to leadership
  • Build and maintain a knowledge base of common issues and best practices
  • Monitor SLAs and ensure adherence to resolution timelines
  • Handle high-pressure situations with empathy, clarity, and professionalism

Requirements:

  • 2-4 years of experience in call escalations in the EdTech industry
  • Strong communication and conflict-resolution skills
  • Ability to multitask and manage time effectively under pressure
  • Proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems
  • Analytical mindset with a strong customer-first approach
  • Experience working in a 6-day operational setup is a plus
Education:
  • Bachelor's Degree required; MBA or PGDM is a plus

How to Apply:

Click on the link below to apply:

  • Patient Advocate

    1 week ago

    Agra, Uttar Pradesh, India beBeePatient Full time ₹ 4,00,000 - ₹ 8,00,000

    Transforming Healthcare ExperienceWe're seeking a dedicated professional to guide patients through their treatment journey, ensuring seamless coordination with top hospitals. As a patient advocate, you will provide empathetic support and expert guidance to those in need.Key responsibilities include:

  • Customer Success Advocate

    12 hours ago

    Agra, Uttar Pradesh, India beBeeCustomerSuccess Full time US$ 60,000 - US$ 90,000

    About the Role:We are seeking a results-driven Customer Success Specialist to join our team.Key Responsibilities:Analyze and Interpret Customer Data: Use data analysis tools to track key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs.Customer Health Monitoring: Regularly monitor customer health and...

  • Chief Customer Advocate

    3 days ago

    Agra, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Role OverviewWe are seeking a skilled professional to drive customer success and satisfaction.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively across teams.Key Responsibilities:Act as the primary point of contact for customers post-sale.Understand customer-specific requirements and...

  • Customer Success Advocate

    1 day ago

    Agra, Uttar Pradesh, India beBeeCareer Full time ₹ 2,20,00,000 - ₹ 2,80,00,000

    About UsWe're a software as a service startup building an AI-driven marketing, support and sales platform for e-commerce brands.We work with thousands of e-commerce brands globally and have secured significant investment from top investors.Our customers praise us in their reviews, and we're proud to share our achievements with you.About the RoleWe want to...

  • Customer Service Advocate

    1 day ago

    Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 9,00,000

    Key Roles and Responsibilities">The successful candidate will be responsible for providing top-notch service to our clients. This includes responding to customer inquiries in a timely and professional manner.">Main Functions">Resolve customer complaints and issues effectively">Work collaboratively with internal teams to resolve complex customer...

  • Senior Technical Customer Advocate

    12 hours ago

    Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Product Support Lead Job Description  The Product Support Lead is a critical role in ensuring customer satisfaction by overseeing and optimizing support operations. This includes leading and managing the Customer Support team, focusing on delivering exceptional support and technical assistance to customers.  Key responsibilities include ensuring a...

  • Customer Experience Executive

    24 hours ago

    Agra, Uttar Pradesh, India Mercedes-Benz Prime Star Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionMercedes-Benz Prime Star is dedicated to providing an unparalleled sales and after-sales experience for Mercedes-Benz customers in Agra, Kanpur, and Varanasi. As an authorized franchise partner, we uphold values of service, respect, innovation, and transparency in all our interactions. Our knowledgeable team ensures that customers feel...

  • Customer Experience Specialist

    1 week ago

    Agra, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 35,00,000 - ₹ 45,00,000

    Unlock a new career path as a Sales & Customer Experience Professional. Ecomous accelerates the growth of direct-to-consumer brands across various niches.About the RoleThis role focuses on crafting exceptional customer experiences through proactive communication and issue resolution. You will be responsible for handling customer inquiries, resolving issues...

  • Customer Experience Specialist

    3 days ago

    Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 48,00,000 - ₹ 72,00,000

    Customer Service RepresentativeThis is a dynamic role that requires excellent communication skills and the ability to work with customers effectively.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and chat.Resolve customer complaints and issues efficiently while ensuring customer satisfaction.Provide accurate responses to...

  • Customer Experience Specialist

    7 days ago

    Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support through various channels.This is an excellent opportunity to work with a premium brand and make a meaningful impact on...