Senior Technical Customer Advocate

14 hours ago

Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Product Support Lead Job Description

  The Product Support Lead is a critical role in ensuring customer satisfaction by overseeing and optimizing support operations. This includes leading and managing the Customer Support team, focusing on delivering exceptional support and technical assistance to customers.

  Key responsibilities include ensuring a high-quality customer experience through proactive problem-solving, efficient resolution of escalated issues, and continuous improvement based on data-driven insights. The ideal candidate will be a self-starter who thrives in a dynamic environment, comes with a customer-centric approach, has a bias for action, and can effectively collaborate with cross-functional teams.

Job Requirements:

  • Bachelor's degree or equivalent experience in Computer Science or related field
  • 4+ years of experience in Customer Support for a B2B SaaS platform company
  • Excellent troubleshooting, presentation, and documentation skills
  • Excellent verbal and written communication skills
  • Ability to prioritize issues based on complexity and severity
  • Result-oriented and has great attention to details
  • Strong empathy for customers and passion for growth
  • Flexibility with changing job duties and responsibilities

  Benefits:

  • Competitive compensation package and benefits
  • Opportunity to work closely with and be part of a truly amazing team
  • Join a fast-growing company early, make a difference, and enjoy the ride
  • Challenge yourself and take your career to the next level

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