Global Customer Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,000 - ₹ 28,00,000

Customer Service Professional

Job Description
  • This role is a key opportunity to provide technical service to a large global customer. As the main point of contact for end-user support, you will contribute to the customer's success by ensuring their platform is well-maintained and continuously improved.
Key Responsibilities:
  • End-User Support: Act as the primary point of contact for end-user support, providing remote assistance for a valued customer's web platform.
  • Site Maintenance & Administration: Maintain and modify the customer's site by managing user accounts, editing attributes, and fine-tuning security settings.
  • Reporting & Training: Provide reports and evaluations as requested by the customer. You will also conduct software and procedural training for users and assist customer sponsors in supporting the system.
  • Issue Resolution & Escalation: Adhere to established Standard Operating Procedures and escalate complex issues to the technical support team, staying involved until they are resolved.
  • Continuous Improvement: Propose platform improvements in line with customer objectives by staying up-to-date on the latest innovations. You'll be able to make small workflow adjustments to support these initiatives.
  • Collaboration: Work as a liaison between the company and the customer. You will also work with other system administrators, internal customer stakeholders, and colleagues.
  • Tool Usage: Use various tools like Jira, Azure DevOps, and Smartsheet to manage incoming requests and improve workflow efficiency.

Required Qualifications:

  • Education & Experience: A Bachelor's degree in Computer Science or a related discipline with 3 to 5 years of experience in a support role for SaaS or enterprise software solutions.
  • Technical Skills: Intermediate skills in Microsoft Office, SharePoint, and Power BI are required. Knowledge of Digital Asset Management solutions and involvement in Graphic Services Production are a plus.
  • Personal Attributes:
  • Excellent communication and presentation skills.
  • Strong problem-solving skills and the ability to maintain focus in a demanding environment.
  • A proactive learner who enjoys discovering solutions by building and testing new ideas.
  • A strong attention to detail and the ability to adapt to processes.
  • Technical aptitude and an interest in embracing new technologies to enhance customer satisfaction.

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