Business Development

1 week ago

Tiruchi, Tamil Nadu, India beBeeRetention Full time ₹ 6,00,000 - ₹ 12,00,000

Unlock Your Potential as a Key Player in Customer Retention.

Are you a results-driven professional with exceptional communication skills? Do you thrive in fast-paced environments and enjoy staying ahead of the curve? We are seeking an experienced Customer Retention Manager to join our team and contribute to driving business growth through proactive customer interactions, strategic subscription purchases, and seamless account management.

This is an exciting opportunity for a highly motivated individual who can think critically, prioritize tasks effectively, and maintain a high level of professionalism in all interactions. As a key member of our team, you will be responsible for developing and implementing effective strategies to retain customers, resolve outstanding overages, and encourage subscription purchases post-trial expiration.

Key Responsibilities:

  • Customer Engagement: Establish and maintain strong relationships with customers through regular contact, facilitating purchase agreements, and addressing account issues in a timely manner.
  • Order Processing: Ensure prompt order fulfillment after customer confirmation, maintaining accurate records of follow-ups and interactions.
  • Account Management: Coordinate account suspensions as needed, ensuring proper documentation and adherence to company policies.
  • Performance Metrics: Analyze performance metrics to identify areas for improvement and implement changes to enhance overall efficiency.

Requirements:

  • Advanced Microsoft Excel Skills: Utilize advanced Excel functions to track performance metrics, analyze data, and optimize processes.
  • Basic Microsoft Word Proficiency: Develop professional documents, reports, and correspondence using Microsoft Word.
  • Analytical and Problem-Solving Skills: Think critically and develop innovative solutions to complex problems.
  • Excellent Communication and Negotiation Skills: Effectively communicate with customers, colleagues, and stakeholders to drive business growth and achieve goals.
  • CRM System Experience: Leverage Salesforce or similar CRM systems to manage customer interactions, track performance metrics, and optimize sales processes.
  • Zendesk Proficiency: Utilize Zendesk to provide exceptional customer support, resolve issues efficiently, and maintain a high level of customer satisfaction.

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