Regional Operations Leader

7 days ago

Bengaluru, Karnataka, India beBeeOperational Full time ₹ 60 - ₹ 85
Job Overview

This role is part of a quick service app that provides on-demand home services. We are seeking an experienced Cluster Manager to lead and manage operations in a specific region.

Key Responsibilities:

  • Own operational metrics and service delivery standards across a defined cluster.
  • Lead Team Lead Operations to ensure smooth daily operations.
  • Optimize routing, task allocation, and resource availability to achieve consistent 10-minute service delivery.
  • Monitor performance of service partners and professionals, implement coaching, training, and corrective actions where needed.
  • Manage on-ground escalations and resolve customer issues in a timely manner.
  • Drive operational efficiency through process improvements, cost control, and workforce planning.
  • Evaluate existing operational processes for inefficiencies or areas of improvement.

Requirements:

  • More than 1 year of experience.

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