User Retention Specialist

3 days ago

Hubli, Karnataka, India beBeeLoyalty Full time ₹ 15,00,000 - ₹ 22,00,000

We're looking for a highly analytical and user-obsessed professional to own and scale in-app user engagement, retention, and loyalty.

This role sits at the intersection of marketing, product, and analytics—responsible for designing and deploying strategies that increase app usage, session time, and repeat behavior among our existing user base.

You will develop engagement hooks, drive gamified experiences, and build loyalty mechanisms that turn our transacting users into long-term brand advocates.

Key Responsibilities:
  • Design and execute app engagement strategies that increase DAU, MAU, and session duration.
  • Create gamification-led experiences to drive repeat usage and behavioral stickiness.
  • Drive Referral program with the user base and employees to increase top funnel and create a new acquisition channel
  • Create Engagement models for referred users to drive engagement and initial business outcomes
  • Identify and implement loyalty and rewards frameworks to recognize and retain high-intent users.
  • Leverage in-app behavioral data to understand user intent signals and cross-product affinities.
  • Develop automated engagement journeys across push notifications, in-app messaging, WhatsApp, SMS, and other owned channels.
  • Conceptualize and execute reactivation workflows for dormant or inactive users.
  • Define and own core KPIs: returning user %, engagement frequency, feature repeat rate, retention cohorts, and churn recovery rate.
  • Partner with Product and Design to implement in-app features that reinforce engagement (missions, progress bars, badges, etc.).
  • Conduct ongoing A/B experiments to optimize lifecycle touchpoints based on user cohort behavior and engagement goals.

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