Tech Pro

7 days ago

Hubli, Karnataka, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 80,00,000

Job Title: Technical Support Specialist - Customer Onboarding

About the Role:

We are seeking a highly organized and detail-oriented Technical Support Specialist to manage customer onboarding and offboarding activities within our client environments. The ideal candidate will have a solid understanding of Google Workspace, Slack administration, and Jira ticketing systems.

This role requires flexibility to work in a rotational shift environment, including evenings, weekends, and holidays based on business requirements.

Key Responsibilities:
  • Execute onboarding and offboarding procedures for users across client environments.
  • Create, modify, and deactivate user accounts in Google Workspace.
  • Manage user and channel access in Slack, including permissions and integrations.
  • Handle user provisioning tasks in Jira and other ITSM ticketing tools.
  • Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom).
  • Ensure consistency, security, and compliance across user lifecycle tasks by following established Standard Operating Procedures (SOPs).
  • Collaborate with internal teams and escalate issues to Level 2 support or OEMs when necessary.
  • Maintain accurate records of account status and license allocations.
  • Support Mobile Device Management (MDM) tasks such as device enrollment, remote wipe, and basic compliance checks.
Requirements:
  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • Working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • Basic knowledge of license management across common SaaS platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Flexibility to work in rotational shifts, including nights, weekends, and holidays.
  • Good written and verbal communication skills.
  • Strong time management and task ownership abilities.
Preferred Qualifications:
  • Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
  • Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365.
  • Certification in IT fundamentals or Google Workspace Admin is a plus.
  • Experience working in customer-facing IT service environments.