Senior Technical Support Specialist

2 weeks ago

Anand, Gujarat, India beBeeTechnical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Technical Support Lead Role

Job Description:

This is a leadership role responsible for overseeing the technical support function, ensuring seamless issue resolution, and driving process improvements.

  • Oversight of 100% of requests, incidents, and problems to guarantee prompt resolutions and minimize impact on services.
  • Leading and coordinating urgent and complicated support issues to maintain high service levels.
  • Training, coaching, and mentoring L1/L2 Technical Support Engineers to enhance their skills and capabilities.
  • Maintaining 24/7 service availability and SLA adherence through effective management and coordination.
  • Implementing ITIL standards in service delivery practices to ensure consistency and quality.
  • Serving as an escalation point for all requests and incidents, developing mature processes for free flowing escalation and information sharing within the organization.
  • Leads IT and Support Helpdesk projects for timely and quality closure.
  • Ensuring compliance with organizational, ISO, HIPPA, and HITRUST requirements by maintaining accurate records, policies, and procedure documentation.
  • Managing IT assets and vendor relationships for procurement, repair, and maintenance.
  • Fostering positive end-user and cross-functional relationships to drive customer satisfaction.
  • Developing and maintaining a comprehensive Technical Support knowledge base.
  • Maintaining departmental staffing by recruiting, selecting, orienting, and training employees, as well as providing personal growth opportunities.
  • Coaching, counseling, and disciplining employees to develop them within their roles.
  • Conducting regular check-ins with direct reports to monitor performance, track progress, and discuss successes and challenges.
  • Performing annual performance evaluations for direct reports.
  • Managing the process for communicating outage/emergency activities to the organization.
  • Providing data and reporting of KPIs and trends to the IT department and others on an ad-hoc, weekly, monthly, or as-needed basis.
  • Reviewing survey feedback to improve services, tools, and support experience.

Requirements:

To succeed in this role, you will require strong leadership and technical skills, including:

  • Excellent communication and problem-solving abilities.
  • Proven experience in leading teams and managing complex projects.
  • Strong understanding of ITIL principles and best practices.
  • Ability to analyze data and provide actionable insights.
  • Effective time management and prioritization skills.
  • Experience with IT asset management and vendor relationship development.

Benefits:

In this role, you can expect a competitive salary package, excellent benefits, and opportunities for professional growth and development.

Other Information:

Please note that this is a senior-level position requiring significant experience and expertise in technical support and leadership.

  • Technical Support Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeSupport Full time ₹ 10,00,000 - ₹ 20,00,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.Job Description:Our ideal candidate will have experience in Veeva Vault and knowledge of ITIL processes and support.They will be able to troubleshoot complex technical issues with ease and identify and resolve technical issues related to applications.The...

  • Technical Support Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistJob Overview: A skilled Technical Support Specialist is required to deliver exceptional support services to customers. The ideal candidate will possess excellent communication skills, strong troubleshooting experience, and knowledge of IT service management methodologies.Key Responsibilities:Provide high-quality technical support...

  • Senior Technical Support Analyst

    2 weeks ago

    Anand, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support Specialist Job OverviewWe are seeking an experienced Technical Support Specialist to provide technical support and assistance to our users, ensuring the smooth operation of our systems and applications.Key Responsibilities:Provide technical support and troubleshooting for hardware, software, and network issuesCollaborate with...

  • Senior Technical Support Expert

    2 weeks ago

    Anand, Gujarat, India beBeeSpecialist Full time ₹ 12,00,000 - ₹ 18,00,000

    System Support SpecialistJob Description:We are seeking a skilled System Support Specialist to join our team. As a System Support Specialist, you will be responsible for providing technical assistance and support to end-users. This includes troubleshooting and resolving hardware and software issues, as well as providing guidance on system maintenance and...

  • Technical Support Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    We are currently seeking a skilled professional to fill the role of Technical Support Specialist. As a key member of our technical support team, you will provide multilingual customer support via phone, chat, and email.Key Responsibilities:Provide technical assistance to customers with mobile devices and servicesTroubleshoot mobile device and connectivity...

  • Technical Support Specialist

    1 week ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Technical Support Specialist">About the Role:We are seeking a skilled technical professional to manage and resolve complex technical issues, provide exceptional customer support, and work closely with internal teams to resolve performance-related concerns.Key Responsibilities:Manage and resolve complex technical issues related to performance and...

  • Senior IT Support Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000

    Technical Specialist RoleThe role of Technical Specialist involves working as a Subject Matter Expert (SME) for Google Workspace. This includes providing technical support and troubleshooting for GWS, as well as collaborating with the team on various tasks related to GWS.Key ResponsibilitiesThe Technical Specialist will be responsible for:Providing technical...

  • Senior Big Data Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeData Full time ₹ 20,00,000 - ₹ 25,00,000

    Key Position:Senior Big Data SpecialistWe are seeking a highly skilled Senior Big Data Specialist to join our delivery team, focusing on hands-on project support and mentoring junior engineers.This role is ideal for a developer who excels in a technical environment and is passionate about coaching and developing the next generation of talent.You will work on...

  • Technical Support Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeData Full time ₹ 8,76,543 - ₹ 23,45,678

    Our organization is seeking a skilled Technical Support Specialist to provide exceptional technical assistance and support for the BIOVIA Laboratory Information Management System (LIMS).Key Responsibilities:Deliver high-quality technical support and troubleshooting services to ensure optimal system performanceCollaborate closely with end-users and laboratory...

  • Expert Technical Support Professional

    2 weeks ago

    Anand, Gujarat, India beBeeSpecialist Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Technical Support Specialist RoleWe are seeking a highly skilled technical support specialist to join our team.This position is ideal for someone with a strong background in technical support and a keen interest in building their expertise in SaaS infrastructure.Advanced Technical Support: Handle escalated technical tickets that require an in-depth...